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Urgent! Top Customer Solutions Engineer, Databases and Storage, Google Cloud Job Opening In Singapore, Singapore – Now Hiring Google Inc.

Top Customer Solutions Engineer, Databases and Storage, Google Cloud



Job description

Top Customer Solutions Engineer, Databases and Storage, Google Cloud
You will be a part of a global team that provides support to customers making the switch to Google Cloud.

This role requires working in shift patterns or non‐standard work hours, including weekends, and is limited to applicants who hold a current right to work in Singapore without sponsorship.


Qualifications
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.


3 years of experience in troubleshooting and advocating for customer needs, managing technical issues, or software development.


Experience in creating content for technical audiences (e.g., developer documentation, white papers, course material, playbooks).


Experience in writing, reading, and debugging code in Java, C, C++, Python, or Go.
Experience in working with distributed systems, including common solutions or design patterns.


Experience with web technologies ( HTML, DNS, TCP, etc.).


Preferred qualifications
Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.


Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for customer issues.


Experience working with public cloud services and infrastructure, e.g., Google Cloud Platform.


Experience with SQL/NoSQL database administration, Google App Engine, open source communities, cloud networking solutions, or distributed computing technology.


Experience as a system/network administrator working with Linux/Unix systems, including kernel, shell, file systems, and client-server protocols.


About the job
The High Touch Support team focuses on customer‐centric supportability to build trust and enable success on GCP.

You will provide dedicated service to customers, anticipating their needs, optimizing performance, and enabling growth.


As a support engineer, you will troubleshoot technical problems by debugging, networking, system administration, updating documentation, and coding/scripting.

You will also contribute to product improvements, tools, processes, and documentation to make products easier to adopt.


Responsibilities
Work with customers to resolve production deployment issues, ensuring product readiness, availability, and scalability.


Triage and manage technical escalations, including platform outages and executive concerns.


Develop deep knowledge of Google Cloud product technology and underlying architectures to troubleshoot, reproduce, determine root causes, and build diagnostic tools.


Act as consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.


Advocate for customer needs within internal teams and identify ways to improve products and drive production.


Collab​orate in a global team of developers and consultants, working non‐standard hours including weekends.


EEO and Employment Information
Google is a proud equal opportunity employer.

We are committed to building a workforce that is representative of the users we serve.

All other standard disclosures and policy references have been omitted for brevity.


Recruitment Agency Notice
Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Google is not responsible for any fees related to unsolicited resumes.


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