Executive Summary 
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions.
As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a 
Trading Application Production Support 
in Singapore which is a top 
global investment bank .
He/she will provide frontline application production support for the bank's trading Applications.
The candidate should also have background in 
Python programming / automation 
to be able to support automation efforts in streamlining and improving operations.
Key Responsibilities: 
Works as part of Fixed Income Global Rates Application Support team.
Work closely with the Front Office users to handle their issue and queries and find solutions.
Manage Incidents and Problem management.
Perform start of day, End of Day and start of week checks.
Proactively identify issues and resolve with minimal or no business impact.
Identify opportunities for automation and automate manual tasks being performed by team.
Key Requirements 
Minimum 2-3 years of 
Application / Production Support 
experience 
Hands on experience on 
Unix 
platform and commands.
Hands on experience on 
SQL 
queries and commands.
Possess background / past experience in 
Python programming 
or 
automation 
Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc.
Prior application support experience in Fixed Income / Bondswould be preferred.
Experience in Incident and Problem Management.
Understanding of Fixed Income products.
Good to have skills: 
Shell, Python, VB or PowerShell scripting knowledge is a plus.
Tableau experience is a plus.
ANSIBLE, TOSCA etc tooling experience is a plus.
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