Job Purpose
Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards. He/she must be well-versed with train operations and the functions of the rail systems and equipment to make sound and operational safe decision to maintain and improve train service standards and reliability. He/she must be able to communicate effectively with the Operations Control Centre (OCC) and make in-train public address announcement to provide operational and train information to commuters onboard trains Responsibilities
Provide professional image and excellent service to enhance commuters travel experience Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train Make effective radio communication with Operation Control Centre to report operational and situation updates Make in-train public address announcement to update operational and train information to commuters onboard trains Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures Assist commuters in distress, or casualties during an emergency Participate in the continuous improvement of work systems and processes Qualifications & Work Experience
NITEC in an Engineering discipline. Able to work shift including weekends and public holidays Skills
Technical Skills Includes:
Possess basic IT/digital literacy Generic Skills includes:
Possess a friendly and pleasant disposition Possess a customer service-oriented personality Able to communicate effectively and clearly A well-discipline and good team player Be meticulous and alert Able to work independently Able to work under stressful environment