Train Service Controller (Communications), NSEWL

Train Service Controller (Communications), NSEWL

Job Purpose

Responsibilities

• Develop communication plans and communicate to the public via audio and visual means.
  
  
• Monitor social media and identify trends and potential issues.
  
  
• Provide situation updates and alternatives to enhance commuters’ travel experience, particularly during a train service delay.
  
  
• Liaise with external agencies.
  
  
• Generate fault requests to the relevant departments.
  
  
• Able to perform rotating shifts, including duties on weekends and on public holidays.
  
  

Qualifications & Work Experience

Diploma in any discipline

Skills

• Able to converse and make public train announcements in both English and Mandarin effectively.
  
  
• Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
  
  
• Highly motivated
• Able to work under pressure.
  
  
• Able to think strategically.