Job Purpose
Perform the following functions in the Operations Control Centre:
service regulation according to operating procedures and safely.
Station staff to provide accurate information and instructions to commuters, and manage
track access by maintenance parties during Non-Traffic Hours
Depot Operations Centre to perform train movements and track access within the depot
Responsibilities
Train Service Controller (Train Control)
service regulation, Incident handling, Information dissemination and Track access
management.
a safe and reliable train service.
o Perform safely during routine and emergency situations as spelt out in the Operating
Procedures, Work Instructions and other prevailing instructions
o Regulate and monitor train service as reflected in timetable scheduled, ensuring trains
are running on time, intended connections are made, routes are set appropriately
o Communicate clearly and effectively with duty staff on board the train , and provide
instructions when required
o Report all train faults to Chief Controller immediately
o Control track access during Traffic Hours safely
o Manage incident safely at all times
o Provide accurate and effective information to passengers and staff
o Determine the incident for follow up action quickly, liaise, instruct and provide effective
assistance for ground staff on incident handling
o Recover partial train service and minimize section affected effectively
o After recovery of incident, manage information dissemination and recovery of train
service effectively to minimize passenger delay
o Putting trains back to their timetable schedules as soon as possible after a
delay/disruption
Train Service Controller (Stations Control)
o Disseminate information clearly and accurately to all relevant Station Staff and
passengers during a train service delay or disruption through various means such as Station
and Train PA, Radio, Urgent Mail System and Group Dissemination System
o Attend to queries from all other staff pertaining to operations
o Manage the processing of track access during non-traffic hours safely and verify
applications accurately to maximize maintenance window
o Ensure all work parties are cleared from track before start of Traffic Hours
o Monitoring and tracking station openings
o Reminding staff on switching off flashing light
o Provide assistance to station on urgent fault reporting, enquiries etc
Train service controller (Depot Control)
o Responsible for the morning preparation of all trains that are schedule for revenue
service.
o Dispatch passenger trains/ engineering train to reception tracks for launching to mainline
o Receives withdrawal of trains from mainline back to depot
o Dispatch spare train to mainline when instructed by Chief Controller
o Liaise with Depot Ops Centre to ensure that the trains are wash according to the train
wash schedule and stable at the correct location
o Assist to shunt trains into workshop for maintenance
o Liaise with Depot Ops Centre for any track access request and ensure protection, e.g.
SPKS, is applied before allowing track access.
o Report any faults occurring to train or control systems to Chief Controller immediately
Every staff in Circle Line is responsible for their own as well as their Team's Safety.
Staff
shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil
the goals of the organization, and adhere to the individual roles and responsibilities.
Qualifications & Work Experience
with more than 3 years railway experience.
while handling train incidents
Leadership Competencies
and prioritises the safety and security of self and other, thus being a reliable team member.
addressing customer needs and working in a structured and systematic way.
listening to others and builds team cohesion and collaboration by appreciating the
contributions of others.
and assimilates new information and master new techniques easily.
MOM Licences No: 02C5465
EA Personnel Registration No: R