RecruitFirst is hiring.
You will be outsourced to,
Location: Ubi
Working Hours: Mon–Fri, 8:30 AM–6:15 PM
Duration: Min.
1-year contract
Salary: Up to $4,000 basic + 1-month completion bonus
Responsibilities:
* Build and execute learning strategies and training programs
* Evaluate individual, organizational, and program training and development needs
* Translate requirements into classroom or online training programs using various learning methods
* Implement methods (OJT, e-learning, simulations) to ensure knowledge retention
* Assess training effectiveness and report progress
* Capture new processes in the knowledge portal and keep content updated
* Proactively review content to improve effectiveness and user-friendliness
Requirements:
* 5+ years in training and/or quality assurance in a contact centre (2+ years managerial)
* 3+ years in a training role within contact centre/customer service
* Experience developing and delivering training programs for new hires and existing staff
* Knowledge of contact centre operations, best practices, and relevant government policies
* Proficient in instructional design, adult learning principles, and various training methodologies
* Strong communication and presentation skills
* Singaporean only
Interested applicants, kindly click Apply now.
Only shortlisted applicants will be notified.
Michelle Lim Yan Ling | R
RecruitFirst Pte Ltd | EA13C6342