- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Trainer, CCS (1 year contract).
Urgent! Trainer, CCS (1-year contract) Job Opening In Singapore, Singapore – Now Hiring DHL Supply Chain
Overview
Join to apply for the
Trainer, CCS (1-year contract)
role at
DHL Supply Chain .
Get AI-powered advice on this job and more exclusive features.
About Us
At DHL, people mean the world to us.
That’s why our goal has always been to attract and retain the best talent over the world.
We provide challenge and opportunity for personal and professional development.
We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.
Responsibilities
Build and execute learning strategies and training program
Evaluate individual (new and existing), organization and program training and development needs
Translate requirements into trainings program (classroom or online) through variety learning methods
Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention
Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
Report training progress
Assist to capture new processes and information into the knowledge portal
Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)
Requirements
At least five (5) years of experience in training and/or quality assurance within a contact centre environment, with at least two (2) years in a managerial role
At least 3 years' experience in a training role within a contact centre or similar customer service setting
Demonstrated experience in developing and delivering training programs and content for new hires, existing staff, and upskilling initiatives received from old and current documentation
In-depth knowledge of contact center operations, best practices, and industry standards
Thorough understanding of government policies and procedures relevant to the contact center’s operations
Proficiency in instructional design and adult learning principles
Strong communication and presentation skills, with the ability to convey complex information clearly and concisely
Expertise in utilizing various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention
Able to synthesis various new/updated programs into comprehensive training resources (e.g. presentations, handouts, e-learning module)
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all.
We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success.
Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us.
We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Trainer CCS Potential: Insight & Career Growth Guide
Real-time Trainer CCS Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Trainer CCS in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 638 jobs in Singapore and 548 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Trainer CCS roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DHL Supply Chain is currently hiring and seeking a Trainer, CCS (1 year contract) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Trainer, CCS (1 year contract) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DHL Supply Chain adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Trainer, CCS (1 year contract) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Trainer, CCS (1 year contract) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Trainer, CCS (1 year contract), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Trainer, CCS (1 year contract) interview at DHL Supply Chain, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DHL Supply Chain's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Trainer, CCS (1 year contract) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!