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Urgent! Trainer, CCS (1-year contract) Job Opening In Singapore, Singapore – Now Hiring DHL Supply Chain

Trainer, CCS (1 year contract)



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Trainer, CCS (1-year contract)
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DHL Supply Chain .


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About Us
At DHL, people mean the world to us.

That’s why our goal has always been to attract and retain the best talent over the world.

We provide challenge and opportunity for personal and professional development.

We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.


Responsibilities
Build and execute learning strategies and training program
Evaluate individual (new and existing), organization and program training and development needs
Translate requirements into trainings program (classroom or online) through variety learning methods
Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention
Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
Report training progress
Assist to capture new processes and information into the knowledge portal
Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)
Requirements
At least five (5) years of experience in training and/or quality assurance within a contact centre environment, with at least two (2) years in a managerial role
At least 3 years' experience in a training role within a contact centre or similar customer service setting
Demonstrated experience in developing and delivering training programs and content for new hires, existing staff, and upskilling initiatives received from old and current documentation
In-depth knowledge of contact center operations, best practices, and industry standards
Thorough understanding of government policies and procedures relevant to the contact center’s operations
Proficiency in instructional design and adult learning principles
Strong communication and presentation skills, with the ability to convey complex information clearly and concisely
Expertise in utilizing various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention
Able to synthesis various new/updated programs into comprehensive training resources (e.g. presentations, handouts, e-learning module)
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all.

We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success.

Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us.

We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.


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