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Urgent! Trainer, Contact Centre Job Opening In Singapore, Singapore – Now Hiring MICHAEL PAGE (PERSONNEL) PTE. LTD.

Trainer, Contact Centre



Job description

Roles & Responsibilities

  • Drive customer service excellence with a global leader in logistics.

  • 1 year contract with potential of extension.

About Our Client


The organisation is a globally recognised leader in the transport and distribution industry, providing comprehensive logistics solutions.

Operating in multiple locations worldwide, it serves a wide range of industries with a focus on reliability and efficiency.

Job Description

  • Coordinate and oversee training programmes for the customer service department.

  • Monitor training effectiveness and suggest improvements where needed.

  • Convert identified needs into structured training programs, delivered through diverse learning formats (classroom, online, blended, etc.).

  • Utilise multiple learning techniques (e.g., on-the-job training, e-learning modules, simulations) to maximise knowledge transfer and retention.

  • Collaborate with internal departments to align training goals with business objectives.

  • Maintain accurate training records and documentation.

  • Provide support to the contact centre team to resolve customer queries effectively.

  • Support the implementation of new processes and tools within the customer service function.

  • Continuously review and enhance portal resources to improve usability, promote First Call Resolution (FCR), and enhance Customer Satisfaction (CSAT).

The Successful Applicant


A successful Training Contact Centre professional should have:

  • At least 5 years hands on experience in training and/or quality assurance within a contact centre environment, including at least 2 years in a leadership or managerial capacity.

  • Strong communication skills to convey complex information to stakeholders and engage with team members effectively.

  • Good organisational skills to manage multiple training initiatives simultaneously.

  • Skilled in applying different training methods (e.g., train-the-trainer, workshops, digital learning tools) to drive engagement and retention.

What's on Offer

  • Temporary position offering exposure to a leading global organisation.

  • Opportunities to develop skills in training and customer service within the transport and distribution sector.

  • 1 year contract with potential of extension

If you are passionate about training and customer service, this role offers an excellent opportunity to contribute to a well-established organisation.

Apply now to take the next step in your career

Contact

Britny Ang (Lic No: R / EA no: 18C9065)

Quote job ref

JN-

Phone number

Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

Tell employers what skills you have
Customer Relationship
Usability
Microsoft Excel
Classroom
Quality Assurance
Customer Relationship Management CRM
Relationship Management
Reliability
Cantonese
Communication Skills
Customer Satisfaction
Simulations
Customer Service
Customer Service Excellence


Required Skill Profession

Other General



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    Unlock Your Trainer Contact Potential: Insight & Career Growth Guide


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