The Training & Development Manager is a senior leadership position responsible for setting the strategic direction of training initiatives across all Guzman y Gomez restaurants in Singapore.
This role focuses on aligning training with business goals, driving innovation in learning and incubating a strong culture of development.
The Training & Development Manager will work closely with Operations, HR, marketing and other key stakeholders to enhance operational excellence and guest experience.
The ideal candidate will play a critical role in building a high-performing team culture, ensuring new hires and exciting crew are continuously developed to excel in their roles and responsibilities.
Strategy & Training Execution
- Establish training roadmaps for high-potential leaders, new hires and existing crews
- Develop and manage the training budget, ensuring that projects are delivered on time and within financial constraints
- Stay up to date with emerging training systems in the QSR industry, driving continuous improvement and innovation within GYG’s training framework
- Conduct classroom and in-restaurant training sessions and skill-building workshops
Onboarding & Continuous Development
- Deliver onboarding programs for all new hires, accelerating their operational competency
- Implement refresher training for existing crew to upskill culinary and improve guest experience
- Maintain detailed training records and provide reports on training progress and impact.
Leadership & Succession Planning
- Identify high-potential crew and design leadership development programs to prepare them for management roles
- Conduct and oversee the train-the-trainer program to strengthen the training culture and to build internal capabilities
- Partnering with HR to ensure succession planning for key roles.
Innovation & Continuous Improvement
- Lead the development of digital learning platforms, interactive modules and e-learning content
- Continuously improve learning & training tools and platforms to enhance learners accessibility and engagement
New Restaurant Openings (NROs)
- Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
- Ensure that the team for new restaurants are trained and competent to optimise operations from day one, adhering to GYG’s operational standards
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