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Urgent! Training & Development Specialist (1 year contract) Job Opening In Singapore, Singapore – Now Hiring Richemont

Training & Development Specialist (1 year contract)



Job description

MAIN PURPOSE

The Richemont TRAINING & DEVELOPMENT SPECIALIST Is responsible to identify Learning needs and to work with various functions and brands stakeholders to curate and develop learning and development solutions for contact centre ambassadors.


RESPONSIBILITIES

  • Develop and implement L&D strategies and training programmes that are aligned with the organisation’s objectives

  • Support and conduct relevant training and learningto enhance employee performance and development

  • Curate, develop and acquire training procedure manuals, guides, and training/course materials to ensure high-quality learning resources.

  • Cultivate engaging and collaborative working relationship with stakeholders across the organization to identify learning needs and deliver effective solutions

  • Inspire curiosity and passion for learning among employees, fostering a growth mindset and a commitment to continuous improvement

  • Assess and recommend contact centre talent development plansensuring that training initiatives meet the specific needs of this critical team

  • Evaluate program effectiveness through assessments, surveys, and feedback.

  • Maintain knowledge of the latest trends in training and development bringing innovative ideas and best practices to our learning programs.

  • Serve as a reliable point of contact for all learning and development matters, providing expert guidance and support to employees and managers

  • Provide administrative support in the planning and delivery of learning and development events, ensuring seamless execution and a positive learning experience.
  • PROFILE

  • At least 3 years of proven work experience as a trainer

  • Experience in Training and People Development, specifically for Retail or Luxury brand contact centre staff

  • Ability to understand and effectively communicate using Retail language.

  • Demonstrated track record of designing and executing successful training programs, including needs assessment, planning, development, delivery, coordination, monitoring, and evaluation

  • Familiarity with both traditional and modern training methods, such as mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations

  • Excellent communication skills, both written and verbal

  • Ability to plan, multi-task, and manage time effectively in a fast-paced environment

  • Comfortable dealing with ambiguity and changing priorities

  • Self-starter with a strong ability to learn quickly and adapt to new situations

  • Strong writing and record-keeping skills for creating reports and training manuals

  • Advanced organizational skills with the ability to handle multiple assignments simultaneously

  • Required Skill Profession

    Business Operations Specialists



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