The Learning Support Team is a highly logistical function within the organisation.
The role of the LST is to oversee day-to-day responsibilities for the department, resources, operationas support, learner's registrations and to also assists with the creation of the desired learning environment and the management of logistics and equipment.
Ensure sufficient assessment session timeframe being allocated as based on the number of learners
Engage and maintain a healthy collaboration with internal and external stakeholders and vendors
Maintain training facilities and conditions of the available equipment
Familiar with course information
Assist with course enquiries and registrations
Check and track learners' attendance and assessment results
Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.
Ensure that programmes and activities are carried out as per the set curriculum
Familiarize with all the available modes of payment SOP (SkillsFuture Claim submission, NTUP UTAP reimbursement, PSEA Withdrawal, NETS or PAYNOW)
Able to explain the funding structures, pedagogy and programmes offered
Ensure all documents are handled with PDPA in mind
Upload soft copies of the post-class documents to Microsoft Teams and physical copies to the relevant teams for checking
Logistics and resources management
Other related duties as assigned by the Superior