Urgent! Trust & Safety Operations Analyst Job Opening In Singapore, Singapore – Now Hiring OpenAI
About the Team
At OpenAI, our Trust & Safety operations are central to protecting OpenAI’s platform and users from abuse.
We serve a diverse customer base, ranging from individual users and early-stage startups to global enterprises, across ChatGPT and our API (and beyond!).
Operating within our Support organization, our team works closely with Product, Engineering, Legal, Policy, Go To Market and Operations teams to ensure we're delivering the best possible experience to our users at scale while keeping OpenAI and users safe.
About the Role
We are looking for experienced Trust & Safety Analysts to collaborate closely with internal teams to ensure safety and compliance on OpenAI platforms.
You will be a stakeholder in the design and implementation of policies, processes, and automated systems to take action against bad actors and minimize abuse at scale, handle high risk & high visibility customer cases with care, and build feedback loops to improve our trust & safety policies and detection systems.
Ideally, you have worked in a high-paced startup environment, have handled a breadth of integrity related issues of varying sensitivity and complexity, and are comfortable with building processes and systems from zero to one.
Please note: This role may involve handling sensitive content, including material that may be highly confidential, sexual, violent, or otherwise disturbing.
This role is based in Singapore.
We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Work directly with customers to resolve complex trust and safety, usage policy, and compliance issues, working with account teams as needed
Partner with Product, Engineering, Legal, Operations, and Vendor teams to develop, implement, and scale new processes, tooling, and automation strategies
Build, launch, and scale operational processes for human-in-the-loop labeling, user reporting and content moderation, customer appeals, escalations, and more
Perform risk evaluations and investigations by reviewing documentation, internal data, and 3rd party data in order to identify new abuse trends
Analyze data to identify user trends and build feedback loops to drive improvements with product, engineering, policy, and other ops teams
Serve as an incident manager for high complexity cases, acting as a nexus between our product, compliance, legal, ops, and customer-facing teams
Equip other teams with best-in-class training, playbooks, and workflows—and bring about a deep technical understanding of our trust and safety systems and users’ needs
Develop a deep understanding of our usage policies and content integrity issues and how they affect users across all our products and educate our clients on our policies - bring judgment and policy expertise to bear
You might thrive in this role if you:
Are comfortable with building.
This is an opportunity to help with scaling everything from policy enforcement through to the tooling stack to enable it.
Technical or data skills are definitely a plus in this role.
Have 5+ years of experience and a demonstrated passion for trust and safety, detection / investigation of malicious behavior, compliance operations, or other similar teams
Bring excellent problem-solving skills and the ability to comprehend and communicate complex technical issues.
Demonstrate strong project and program management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and have a bias for action
Have proven experience in scaling operations and building strong relationships cross-functionally to drive performance improvements.
Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
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Unlock Your Trust Safety Potential: Insight & Career Growth Guide
Real-time Trust Safety Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Trust Safety in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1654 jobs in Singapore and 1482 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Trust Safety roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! OpenAI is currently hiring and seeking a Trust & Safety Operations Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Trust & Safety Operations Analyst Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OpenAI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Trust & Safety Operations Analyst Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Trust & Safety Operations Analyst typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Trust & Safety Operations Analyst interview at OpenAI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OpenAI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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