UP 3.3K | Survey Experience Officer (Inbound) | Clarke Quay | 3-Month Contract

Survey Experience Officer (Inbound) – 3-Month Contract

Location: Clarke Quay
Salary: $3,000 – $3,300/month
Mon–Fri, 8:30 AM – 6:00 PM
Contract: Immediate – December 2025 (renewable based on performance and business needs)

About the Role
Join our Data Collection team to support large-scale national surveys.

This role provides hands-on experience with survey processes, practical application of concepts, and interaction with people from diverse backgrounds.

Key Responsibilities

• Respond to survey enquiries via inbound calls and emails.
  
  
• Assist respondents in completing surveys and conduct outbound survey calls as needed.
  
  
• Record and input survey data accurately into the system.
  
  
• Verify data completeness and resolve inconsistencies through appropriate questioning.
  
  
• Explain survey objectives and interpret questions to aid respondent understanding.
  
  
• Handle respondent queries professionally and manage objections or complaints effectively.
  
  
• Meet project KPIs and provide status updates to the supervisor.
  
  

Requirements

• Singaporean only.
  
  
• Minimum 'A' Levels or equivalent qualification.
  
  
• Previous experience in call centre or customer service roles.
  
  
• Strong de-escalation skills and ability to handle objections.
  
  
• Proficient in Microsoft Excel and internet usage.
  
  
• Team player yet capable of working independently.
  
  
• Selected applicants must complete a training course and pass an assessment before deployment.
  
  

Interested candidate please click APPLY to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, kindly directly contact/message (Cheryl) for a quicker response.

- Spamming or inappropriate messages will not be entertained.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government's health advisories and such other purposes stated in our privacy policy.

Our full privacy policy is available at   If you wish to withdraw your consent, please drop us an ) to let us know.

Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Foo May Cheng)