Period
1st Oct Sep Year)
Salary
Monthly Salary for Diploma: $ /Mth
Responsibilities
- Manage the public email inbox and ensure all queries are responded to in a timely manner
- Draft and respond to public's queries and feedback via email in a professional manner
- Escalate and report complex cases to supervisor for guidance
- Keep records of user enquiries/issues and replies
- Monitor email trends to identify common questions or issues and suggest improvements to the agency's list of FAQs
- Track and update completion of e-learning quiz on Excel
- Escalate cases of non-completion to supervisor for guidance
- Generate reports and statistics
- Liaise with vendors and partners on event coordination and feedback
- Perform general administrative duties as assigned
- Assist in ad-hoc matters when necessary
Requirements
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Good command in English
- Good communication and interpersonal skills
- Good writing skills
- Meticulous and systematic with administrative procedures
- Able to work independently and as a team
- Good organisational skills
- Past experience in replying to public queries and/or using a CRM system will be advantageous
Working Schedule
Mon – Thu: 8.30am to 6.00pm
Fri: 8.30am to 5.30pm
Work Attire
Working Location
For faster application:
Email Sharica Tan with your resume to:
EA Personnel: Sharica Tan Ying Xuan (R
CORNERSTONE GLOBAL PARTNERS PTE.
LTD.
EA Licence: 19C9859