- 5 days work week / Perm Role
- Great remuneration package (AWS + VB)
- Sales Account Management Experience in POS System / Kiosk / QR Code Ordering / IT Solutions are preferred.
Responsibilities:
- Be familiar with the company's major customer organizations, usage scenarios, and annual goals.
- Develop marketing campaign recommendations based on customer usage scenarios and provide customer management and marketing strategy advice through data analysis.
- Quickly understand the core of the problem and propose appropriate solutions from the customer's perspective.
- Collect customer feedback and provide it to the internal technical support team after analysis and organization.
- Serving as a bridge of communication between customers and company, ensuring a pleasant and positive customer experience and increasing customer renewal rates.
- Prospect and qualify new leads from the existing merchant, manage assigned merchant accounts to ensure satisfaction and renewals.
- Achieve and exceed sales targets, identify cross selling and upselling opportunities with existing merchants.
- Stay updated on industry trends, competitor offerings, and market conditions.
- Represent the company at industry events, trade shows, and networking sessions.
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience in customer success, account management, or client-facing roles.
- Detail oriented with a problem-solving attitude
- Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
- Experience in managing accounts, driving customer retention, and identifying upselling or crossselling opportunities.
- Knowledge of industry trends, competitor offerings, and market conditions.
- Proficient with CRM systems and Microsoft Office Suite; familiarity with data analysis tools is a plus
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format please click on Apply Now and provide the below details in your resume.
- Last drawn salary
- Expected salary
- Notice period
- Reason for leaving
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Hooi Wai Man (Samantha)
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