User Engagement & Deployment Coordinator – O365 & DLP
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce.
About the Role : We are seeking a User Engagement & Deployment Coordinator to act as a point of contact for pilot users from Business Units/Service Units (BU/SU) throughout the project lifecycle.
Establish and maintain regular communication channels to deliver project updates, deployment timelines, and set expectations.
Responsibilities :
- Collaborate with BU/SU users to gather and document specific business requirements and workflows.
- Manage the process for exception requests by reviewing and documenting unique user needs or constraints.
- Provide guidance and training to Line of Business Technology (LOBT) users on Outlook email encryption features.
- Design and implement feedback mechanisms for pilot users and collect, organise, and summarise feedback to refine deployment strategies.
- Support the coordination of deployment activities between FR and ISS teams.
- Prepare clear documentation and status reports for team leaders and senior management as requested.
Qualifications :
- Demonstrated ability to support communications and feedback collection from diverse user groups.
- Experience in schedule tracking and deployment coordination for complex projects.
- Understanding of Data loss protection methodology and O365 Purview DLP.
- Strong written and verbal communication skills.
- Proficiency with project management tools (e.g., Jira).
Equal Opportunity Statement : We are committed to diversity and inclusivity.
#J-18808-Ljbffr