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Urgent! UX Design Support Job Opening In Singapore, Singapore – Now Hiring BGC GROUP PTE. LTD.

UX Design Support



Job description

Roles & Responsibilities

UX Design Support (UAT | UX | 11 months | Public Sector)

  • Duration: 11 months
  • Location: Pasir Panjang Rd, Mapletree Business City
  • Salary:
  • Eligibility: Only Singaporean

Job Description

  • Represent the company DTO to manage all virtual assistant (chatbot) and website related queries from the company lines, including for non-Gov and external websites.

  • Support User Experience (UX) activities such as service journey and design thinking for websites, eservices and chatbots.

  • Co-development of Agile User Stories, Functional and Technical Specifications and User Acceptance Testing (UAT) Test Cases for website or chatbot enhancements with vendors.

  • Review vendor Systems Integration Test (SIT) reports and participate with users in UAT and Application Compatibility Testing (ACT).

  • Attend project meetings with lines and vendors to provide technical consultation and review the status of outstanding issues, enhancements and other ongoing tasks.

  • Report to cybersecurity and management and follow up on any website or chatbot incidents/bugs.

  • Manage website user account and audit trail housekeeping via Monthly Access Reviews, generating User Access Reports for websites and chatbots for User Project Managers to review and follow up.

  • Inform WOGAA (Whole-of-Government Application Analytics) and relevant Cybersecurity agencies of planned downtimes for websites, such as Maintenance Window Requests (e.g. planned maintenance downtime for the company Corpsite etc).

  • Manage Monthly WOGAA reports to ensure the company meets Digital KPIs of tracked websites and e-services.

Skills Required

  • Background in Computer Science, Information Technology, Software Engineering, or related technical field
  • Prior working experience in Web Development, Digital Media, or Computer Information Systems
  • Possesses good organisational skills and high attention to detail
  • Writes well and has good verbal communication skills is an advantage
  • Familiar with MS Office software eg.

    ppt, word doc and excel, etc
  • Dynamic and result-oriented team player with strong initiative

Apply Now via MyCareersFuture

Only Shortlisted Candidates are contacted

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In Ref: SS – JO-27066

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

Tell employers what skills you have
Digital Media
UAT
Virtual Assistant
Outsourcing
User Stories
Public Sector
UX Design
User Experience
Software Engineering
Agile
Systems Integration
Test Cases
Design Thinking
Office Software
User Acceptance Testing
Web Developer
UX
Web Development


Required Skill Profession

Other General



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