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Urgent! UX Researcher and Service Designer - (Public Sector) Job Opening In Singapore, Singapore – Now Hiring Xtremax
This role in Xtremax is focused on improving the citizen service journey by uncovering user needs, analyzing data, and applying design thinking to inform product strategy, development, and design decisions.
The UX Researcher and Service Designer will be responsible for generating insights, mapping user experiences, and collaborating across teams to design seamless and impactful digital services.
Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.
Responsibilities
Apply design thinking principles to solve problems and propose innovative solutions.
Facilitate workshops and ideation sessions to drive user-centric solutions.
Collaborate with cross-functional teams to address key issues in the customer journey.
Ensure usability and accessibility of products and service concepts.
Define and track KPIs to measure service effectiveness and recommend improvements.
Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.
Apply design thinking principles to solve problems and propose innovative solutions.
Facilitate workshops and ideation sessions to drive user-centric solutions.
Collaborate with cross-functional teams to address key issues in the customer journey.
Ensure usability and accessibility of products and service concepts.
Define and track KPIs to measure service effectiveness and recommend improvements.
Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.
Continuous Learning & Best Practices
Stay current with UX research and service design methodologies, tools, and trends.
Must Have
Proven 2-5 years of experience as a UX Researcher and/or Web Application UI Designer.
Background in Service Design, UX Design, HCI, or related fields (advanced degree or certification preferred).
Strong collaboration skills with Product, Tech, Data, and Business stakeholders.
Knowledge of product/web/application design processes and emerging technologies.
Experience working in agile environments with systems thinking and project leadership.
Proficiency with tools such as Figma or Adobe Creative Suite.
Skilled in both traditional and modern research methods.
Ability to synthesize insights into practical deliverables such as blueprints, journey maps, and process flows.
Strong communication, presentation, and negotiation skills.
Self-directed, organized, and able to manage complex problem spaces.
Good to Have
Experience with Singapore Government Project will be advantageous.
Degree/Diploma in Computer Science, Product Management, or related fields.
Understanding of SDLC (Software Development Life Cycle).
Familiarity with product management frameworks and tools (Agile, Scrum, Jira, Confluence, etc.) is a plus.
Experience in illustration, visual and graphic design.
Experience with a content management system/website project.
Certificate Preferred
Certified ScrumMaster (CSM) / Professional Scrum Master (PSM)
Certification UI/UX Design Professional
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Unlock Your UX Researcher Potential: Insight & Career Growth Guide
Real-time UX Researcher Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for UX Researcher in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 592 jobs in Singapore and 552 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in UX Researcher roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Xtremax is currently hiring and seeking a UX Researcher and Service Designer (Public Sector) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Xtremax adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a UX Researcher and Service Designer (Public Sector) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for UX Researcher and Service Designer (Public Sector) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your UX Researcher and Service Designer (Public Sector) interview at Xtremax, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Xtremax's products or services and be prepared to discuss how you can contribute to their success.
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