Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: UX Researcher and Service Designer (Public Sector).
Singapore Jobs Expertini

Urgent! UX Researcher and Service Designer - (Public Sector) Job Opening In Singapore, Singapore – Now Hiring Xtremax Pte. Ltd.

UX Researcher and Service Designer (Public Sector)



Job description

This role in Xtremax is focused on improving the citizen service journey by uncovering user needs, analyzing data, and applying design thinking to inform product strategy, development, and design decisions.

The UX Researcher and Service Designer will be responsible for generating insights, mapping user experiences, and collaborating across teams to design seamless and impactful digital services.

Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibility:

User Research & InsightsService & Design Strategy

  • Apply design thinking principles to solve problems and propose innovative solutions.
  • Facilitate workshops and ideation sessions to drive user-centric solutions.
  • Collaborate with cross-functional teams to address key issues in the customer journey.
  • Ensure usability and accessibility of products and service concepts.
  • Define and track KPIs to measure service effectiveness and recommend improvements.
  • Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.

Service & Design Strategy

  • Apply design thinking principles to solve problems and propose innovative solutions.
  • Facilitate workshops and ideation sessions to drive user-centric solutions.
  • Collaborate with cross-functional teams to address key issues in the customer journey.
  • Ensure usability and accessibility of products and service concepts.
  • Define and track KPIs to measure service effectiveness and recommend improvements.
  • Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.

Continuous Learning & Best Practices

  • Stay current with UX research and service design methodologies, tools, and trends.

Requirements

Must Have

  • Proven 2-5 years of experience as a UX Researcher and/or Web Application UI Designer.
  • Background in Service Design, UX Design, HCI, or related fields (advanced degree or certification preferred).
  • Strong collaboration skills with Product, Tech, Data, and Business stakeholders.
  • Knowledge of product/web/application design processes and emerging technologies.
  • Experience working in agile environments with systems thinking and project leadership.
  • Proficiency with tools such as Figma or Adobe Creative Suite.
  • Skilled in both traditional and modern research methods.
  • Ability to synthesize insights into practical deliverables such as blueprints, journey maps, and process flows.
  • Strong communication, presentation, and negotiation skills.
  • Self-directed, organized, and able to manage complex problem spaces.

Good to Have:

  • Experience with Singapore Government Project will be advantageous.
  • Degree/Diploma in Computer Science, Product Management, or related fields.
  • Understanding of SDLC (Software Development Life Cycle).
  • Familiarity with product management frameworks and tools (Agile, Scrum, Jira, Confluence, etc.) is a plus.
  • Experience in illustration, visual and graphic design.
  • Experience with a content management system/website project.

Certificate Preferred:

  • Certified ScrumMaster (CSM) / Professional Scrum Master (PSM)
  • Certification UI/UX Design Professional

Benefits

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA.

You may also refer to our Privacy Policy for more details here: 

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.


Required Skill Profession

Computer Occupations



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your UX Researcher Potential: Insight & Career Growth Guide


  • Real-time UX Researcher Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for UX Researcher in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 592 jobs in Singapore and 552 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in UX Researcher roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for UX Researcher and Service Designer (Public Sector) Job?

    Great news! is currently hiring and seeking a UX Researcher and Service Designer (Public Sector) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Xtremax Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for UX Researcher and Service Designer (Public Sector) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for UX Researcher and Service Designer (Public Sector)?

    Key qualifications for UX Researcher and Service Designer (Public Sector) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for UX Researcher and Service Designer (Public Sector)?

    To improve your chances of getting hired for UX Researcher and Service Designer (Public Sector), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for UX Researcher and Service Designer (Public Sector) Job Success
    Xtremax Pte. Ltd. interview tips for UX Researcher and Service Designer   (Public Sector)

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Xtremax Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your UX Researcher and Service Designer (Public Sector) interview at Xtremax Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Xtremax Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for UX Researcher and Service Designer (Public Sector) Positions

    Setting up job alerts for UX Researcher and Service Designer (Public Sector) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!