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Urgent! UX Researcher / Service Designer Job Opening In Singapore, Singapore – Now Hiring RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

UX Researcher / Service Designer



Job description

Overview
Aspiring IT Recruiter | Passionate About Connecting Tech Talent
Job Title:
UX Researcher / Service Designer
Company : Ridik CLPS
Job Summary:
We are seeking a
UX Researcher / Service Designer
to lead user-centered research and service design initiatives that enhance citizen and customer experiences.

The role involves conducting qualitative and quantitative research, translating insights into actionable design strategies, and collaborating with cross-functional teams to shape intuitive and impactful digital services.


Key Responsibilities:
Conduct in-depth qualitative and quantitative research (interviews, surveys, usability testing, A/B testing) to uncover user needs, pain points, and behaviors.


Analyse research data to identify insights, trends, and opportunities that inform product and service design.


Develop customer journey maps, service blueprints, and process flows to visualize and improve user experiences.


Facilitate ideation workshops and apply design thinking principles to solve complex problems.


Collaborate with product, tech, data, and business teams to translate insights into innovative solutions.


Define KPIs and performance metrics to measure and improve service effectiveness.


Ensure methodological rigor and stay updated on UX and service design best practices.


Skills & Qualifications:
Degree or certification in
UX Design, Service Design, HCI , or related field.


Hands-on experience with
Figma ,
Adobe Creative Suite , and prototyping tools.


Strong understanding of
user research methodologies
and service design frameworks.


Excellent communication, presentation, and stakeholder engagement skills.


Experience working in
agile, cross-functional teams .


About CLPS RiDiK:
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce.

With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth.

Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact.

Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.


Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS.

Nasdaq: CLPS) by 2x
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