Vessel System Support Officer

Job Description Summary of the Role:
You will undertake projects encompassing all aspects of shipboard systems including large scale system roll-outs, computer/communication system installation and support.

Although a team player, as part of the vessel support team you will need to be independent with excellent problem determination and resolution skills, and the drive to overcome problems and come up innovative solutions.

You must balance the ability to participate within dynamic teams with the skill to satisfy the diverse requirements of our clients, group offices and ships.

You will be based in the Mumbai V.Group office; however the projects you will undertake may require you to travel to managed vessels or other group offices worldwide.

You will provide support for critical vessel IT and communication issues during weekends and public holidays on a rotation basis.

Key Responsibilities and Tasks:
-Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing
hardware or operational problems.
-Proactive Maintenance of existing equipment, hardware including networking equipment.
-First line troubleshooting of communication issues and escalation to service providers.
-Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)
-Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.
-Carry out cybersecurity audits, assessment and implement risk mitigation measures.
-Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required.
-System health checks.
-Maintaining records of systems & vessels supported.
-Communication of completed work.
-Email / Phone support during weekends / public holidays.
-Any other tasks assigned by the Team Lead – Vessel Support, IT Operations Manager and Group IS Support Manager.

Job Requirement -Diploma or a degree in Computer Science.
-Knowledge of Server and PC operating systems and networking including basic configuration of switches and routers.
-Understanding of Marine satellite Communications systems.
-Capable of working in a customer focused environment.
-May require to be on standby (in rotation) once a week or 9 days once.