Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Voice Recording Engineer.
Singapore Jobs Expertini

Urgent! Voice Recording Engineer Job Opening In Singapore, Singapore – Now Hiring Sopra Steria I2S

Voice Recording Engineer



Job description

Company:

Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software.

With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations.

We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.

Description:

For this opportunity, we are looking for a Voice Recording Engineer to assist one of our client – a leading global investment bank.

The team provides comprehensive support to the business across multiple voice systems, spanning 12 countries in Asia Pacific.

The main responsibilities include Level 1 and Level 2 troubleshooting, business as-usual (BAU) activities, and voice-related projects.

The team focuses on the day-to-day management and user support of Voice Recording Systems infrastructure, ensuring seamless operation and troubleshooting.

The team also participates in projects related to voice services, driving innovation and improvement.

Notably, the team is responsible for managing two key voice recording systems: Nice and Verba which capture a variety of channels: MS Team, Mobile providers, CISCO phones, IPC Turrets.

The Voice recording engineers primary focus will be on the delivery of projects related to the Record Keeping perimeter (Enterprise and Trader Voice & Voice Recording), In addition to project work, the candidate will collaborate closely with the RK Ops team to manage BAU activities, including Incident, change, problem, maintenance, and user support.

Responsibilities:

  • Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company.

    Primarily this involves operations, controls, project delivery
  • Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.

  • Knowledge distribution across regions.

  • Management and monitoring of Voice and Voice Recording infrastructure
  • Perform daily ready for business checks.

  • Voice Systems support:

1) IPC Unigy

2) Cisco Voice

3) MS Teams Voice

  • Voice Recording Systems support:

1) Nice NTR and NTRX

2) Verint Verba

  • Troubleshooting any Voice & Recording related issues
  • Collect metrics for third Line escalation
  • Create reports for Voice Recording Operations and Senior Management teams
  • Create reports for Voice Recording Operations and Compliance/Litigation teams
  • Adhere to Internal Controls and procedures
  • Ensure deadlines and SLA are met
  • Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing

Requirements

  • 5+ Years' experience in a similar Trading Voice Support Role.

  • In depth knowledge of Voice Recording Systems:

  • NICE NTR/NTR-X

  • NICE FUSION
  • VERINT VERBA

  • General knowledge of Voice Systems:

  • IPC UNIGY Version 5.5

  • Cisco CUCM v15
  • MS Teams Voice

  • Good understanding of Windows servers

  • General knowledge of Private wires and Hoot Networks
  • Professional experience, documenting, planning and managing platforms through their life cycle
  • Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
  • Excellent problem-solving skills
  • Excellent customer-service and interpersonal skills
  • Excellent communication skills
  • Ability to prioritize along with good time management skills
  • Ability to collect and analyse Systems Trace Logs
  • Ability to work as part of a Global team.

  • Desire to learn and adapt to new technology skillsets
  • Knowledge of SBC (Oracle)
  • Call Logging Systems
  • Experience with NAS and SAN systems
  • Knowledge of SQL Server and Microsoft Excel
  • CCNA and/or CCNA Voice Certifications

Benefits

  • Regular team buildings
  • 18 leave days / Year
  • Health Insurance
  • Annual bonus
  • Working hours: from 9am to 6pm, Monday to Friday
  • E-learning and certifications paths


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Voice Recording Potential: Insight & Career Growth Guide


  • Real-time Voice Recording Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Voice Recording in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 25 jobs in Singapore and 23 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Voice Recording roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Voice Recording Engineer Job?

    Great news! is currently hiring and seeking a Voice Recording Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sopra Steria I2S adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Voice Recording Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Voice Recording Engineer?

    Key qualifications for Voice Recording Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Voice Recording Engineer?

    To improve your chances of getting hired for Voice Recording Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Voice Recording Engineer Job Success
    Sopra Steria I2S interview tips for Voice Recording Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Sopra Steria I2S's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Voice Recording Engineer interview at Sopra Steria I2S, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sopra Steria I2S's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Voice Recording Engineer Positions

    Setting up job alerts for Voice Recording Engineer is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!