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VP, Application Support Lead (Cards) Job Opening In Singapore, Singapore – Now Hiring UOB


Job description

Join to apply for the VP, Application Support Lead (Cards) role at UOB

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years.

Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed.

This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.

It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
We are seeking a highly-skilled and experienced Application Support Lead to oversee Level 3 support for our mission-critical applications.

This role involves leading a team of support engineers, managing escalations, and ensuring the stability and performance of applications across production environments.

Key Responsibilities
The Application Support Lead is responsible and accountable for managing application support, provide solutions / alternatives for incidents, drive batch recovery, initiate & implement solutions to improve batch efficiency and recoverability for Cardlink application under Cards Technology department.

Technical Leadership

  • Provide Level 3 support for complex application issues and escalations.

  • Conduct root cause analysis and implement long-term solutions.

  • Monitor application performance using tools like Splunk, AppDynamics, or New Relic.

  • Lead incident response and coordinate resolution efforts across teams.

  • Review and manage application changes and deployments.

Team & Stakeholder Management

  • Lead and mentor a team of support engineers, ensuring high performance and growth.

  • Collaborate with development, QA, infrastructure, and business teams to resolve issues.

  • Communicate effectively with stakeholders during incidents and post-mortems.

  • Ensure SLAs and KPIs are met consistently.

Operational Excellence

  • Drive process improvements and automation initiatives to enhance support efficiency.

  • Maintain and update support documentation, runbooks, and knowledge bases.

  • Ensure compliance with security and regulatory standards.

  • Participate in capacity planning and disaster recovery exercises.

Job Requirements

  • Degree in Computer Science or related discipline.

  • At least 10-15 years of experience with at least 5-8 years in Cards application domain on a mainframe platform.

  • Hands-on experience using CardLink hosted on a mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals.

  • Significant domain knowledge in Cards Acquiring and Issuing.

  • Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter.

  • Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM.

  • Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.

  • Excellent analytical, communication, and leadership skills.

  • Concise understanding of the system development life cycle.

  • Good problem solving, out of box thinking, analytical, system thinking and solutioning skills.

  • Fast learner, enjoy analytical work with attention to details and proactive in providing solutions.

Additional Requirements
Develop, Engage, Execute, Strategise, University-Bachelor - Computer Science

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

#J-18808-Ljbffr

Required Skill Profession

It Management & It Project Management, Technical Support & Administration


  • Job Details

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Real-time VP Application Jobs Trends (Graphical Representation)

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Are You Looking for VP, Application Support Lead (Cards) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UOB adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for VP, Application Support Lead (Cards) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for VP, Application Support Lead (Cards)?

Key qualifications for VP, Application Support Lead (Cards) typically include It Management & It Project Management, Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for VP, Application Support Lead (Cards)?

To improve your chances of getting hired for VP, Application Support Lead (Cards), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for VP, Application Support Lead (Cards) Job Success

UOB interview tips for VP, Application Support Lead (Cards)

Here are some tips to help you prepare for and ace your VP, Application Support Lead (Cards) job interview:

Before the Interview:

Research: Learn about the UOB's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your VP, Application Support Lead (Cards) interview at UOB, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UOB's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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