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Urgent! VP, Service Delivery Manager, Service Maintenance Operations-Self-Service Banking, CBGO, Group COO Job Opening In Singapore, Singapore – Now Hiring DBS Bank
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In Group T&O, we managethe majority ofthe Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.About the roleThe Service Delivery Manager(SDM) will manage the daily maintenance operations and drive innovative, best-in-class improvements within the Singapore Self-Service Banking (SSB) ATM Servicing Operations.This role is pivotal in optimizing processes for enhanced efficiency and productivity, meticulously balancing these with robust risk management, strong controls, and exceptional service quality.The SDM will strategically partner with Business Units to identify evolving needs, proposing and implementing solutions to improve existing operations or address new business, operational, or customer service demands.Furthermore, SDM will lead and develop the operations team to consistently achieve agreed Business and Vendor Service Level Agreements (SLAs), alongside high levels of staff efficiency and productivity.Responsibilities* Manage Machine Servicing Operation Vendors to ensure optimal performance of the SSB machines and improvement of existing processes* Monitor performance against service contract, cost and budget* Monitor SSB performance and identify issues, analyse root causes and develop proactive actions with vendors to meet SLA* Develop indicators (leading and lagging) to identify potential service issues and develop preventive measures* Review processes and identify areas for improvement and risk control* Provide operational support to BUs for new initiatives* Provide decision on issues of exception within the scope allowed* Take charge of ad-hoc projects* Design/Develop & execute Sanity/Regression/SIT/UAT Test Cases, Test scenarios using test management tools, Defect logging/tracking and managing issues and status metrics* Coach, develop and improve team members' performanceRequirements* Bachelor's degree with min.
7 years of project life cycle experience in the Financial Services Industry* Experience in leading systems development and business process improvement initiatives* Possess re-engineering/six sigma capabilities* Domain expertise in Self Service Machines like ATM, Recyclers, or consumer banking products and processes will be an added advantage* Strong Vendor management, Stakeholder Managemnt and procurement skills are needed* Strong leadership skill with analytical and decision-making capability* Excellent interpersonal and communication skills* Strong people-relations and influencing skills* Critical thinking capability - ability to suggest improvements and identify risks* Strong Service orientation skill - ability to prioritize and manage stakeholders' expectations* A highly organized team player with solid project management skillsApply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.-en
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Unlock Your VP Service Potential: Insight & Career Growth Guide
Real-time VP Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for VP Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10376 jobs in Singapore and 8622 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in VP Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DBS Bank is currently hiring and seeking a VP, Service Delivery Manager, Service Maintenance Operations Self Service Banking, CBGO, Group COO to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DBS Bank adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a VP, Service Delivery Manager, Service Maintenance Operations Self Service Banking, CBGO, Group COO Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for VP, Service Delivery Manager, Service Maintenance Operations Self Service Banking, CBGO, Group COO typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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