VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology

Job description

VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
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VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
role at
DBS Bank
VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
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Join to apply for the
VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology
role at
DBS Bank
The Role
Reporting to the End User Collaborative Service -Engineering lead.

Responsible to lead, manage and engineer large scale, high-quality collaborative services, with specialization in Microsoft Office 365, Gen AI and mobility services for the bank.

This includes in-depth understanding, deployment and testing of end points such as unified endpoint management solutions (MAM, MDM), Office 365, Active directory, Active Directory Federated services and windows security and related technology.

The role includes ability to recommend nextgen technologies in this area.


The Role
Reporting to the End User Collaborative Service -Engineering lead.

Responsible to lead, manage and engineer large scale, high-quality collaborative services, with specialization in Microsoft Office 365, Gen AI and mobility services for the bank.

This includes in-depth understanding, deployment and testing of end points such as unified endpoint management solutions (MAM, MDM), Office 365, Active directory, Active Directory Federated services and windows security and related technology.

The role includes ability to recommend nextgen technologies in this area.


Responsibilities
Developing short and long-term strategies to improve monitoring and management of end user services, development of user self service capabilities
Development and management of financial plans and assigned budget for mobile support services is part of the job role.

Responsibilities will overlap Active Directory, O365 service and Intune infrastructure with a primary focus, managing Office 365 services
Identify solutions to utilize the application and technologies for project that are impacted by performance and business issues
Experimentation and recommendation of the new technologies
Analyse and coordinate designing of new and existing applications and architectures
Create and maintain system documentation for domain technologies, including installation, configurations and root cause analysis
Collaborate with other IT staff, including networking, security, and data center operation teams, to engineer, and resolve issues
Develop policies, processes and procedures
Create and execute communication plans for end users
Requirements
The ideal candidate will be well organized, process focused, and self-driven as this is a fast-paced and highly technical environment.

Someone wanting to learn and grow with an organization will thrive in this role.

The role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills.


Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education
Minimum 5 years of Microsoft Infrastructure deployment and support experience
Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN
Cloud computing services such as Office 365 and Google Apps
Technical knowledge on Windows server 2012, 2016, VMs and DNS
Experience in user endpoint management technology preferably Blackberry, Airwatch and Microsoft Intune solution
Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users
Strength in PowerShell scripting / automation
Excellent analytical, management and planning skills
Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems
Certified Microsoft Technology specialist
Able to work independently and as a team
Familiarity with use of Agile methodology
Project Management experience
Experience in working in banking environment is a plus
Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization
Well organized, process focused, and self-driven as this is a fast-paced and highly technical environment
Willing to learn and grow with an organization will thrive in this role
Excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills
Primary Location
Singapore
Job
Technology
Job Posting
Jun 6, 2025, 9:09:03 AM
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries Banking, Financial Services, and Investment Banking
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