Warehouse Customer Service Representative

Warehouse Customer Service Representative

Join to apply for the Warehouse Customer Service Representative role at UPS

Warehouse Customer Service Representative

Join to apply for the Warehouse Customer Service Representative role at UPS

Mô Tả Công Việc
The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately.

All candidates will be analytical and customer service-oriented.

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Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500.

Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày.

Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai — những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê.

Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
Mô Tả Công Việc
The candidate will be key point of contact for our customers to fulfil orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately.

All candidates will be analytical and customer service-oriented.
Job Responsibilities

• Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service.
  
  Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential
• Follow up with customer inquiry and provide information about services, products and to process orders
• Order creation and customer account management in SAP/WMS
• Backorder and returns management
• Coordinate with the warehouse team to ensure that operational tasks are met:
• Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all QA or legal liability requirements;
• Order Processing: ensure all orders are processed accurately and in a timely manner and according to the client’s specific requirements;
• Shipping: To coordinate with internal and external stake holders to ensure all shipping documents are provided accurately and timely
• Complaints and returns management
• Adjustments: ensure inventory integrity by processing authorized inventory adjustments
• Process all documentation associated with the movement of our clients inventory into and out of the facility according to client requirements, and in an accurate and timely manner
• Perform clerical duties such as filing and reporting
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Document all shipping errors on the required documentation with accuracy and attention to detail;
• Other duties as assigned to you from time to time by the company.
  
  
• Observe and comply with standard operating procedures
• Observe and comply with warehouse health & safety guidelines
  

• Possess 3-4 years of Contract Logistics/3PL/Healthcare industry experience and/or 2-3 years of customer-service related role experience
• Possess excellent communication (written/verbal) and presentation skills
• Require strong problem solving, organizational and time management skills, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
• Proven ability to work well both independently and as part of a team required.
  
  
• Proficient in computer usage, working knowledge of WMS or SAP and MS Office.
  
  
• Possess working knowledge of order entry systems and warehouse management systems
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

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