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Workforce Management Lead Philippines Operations Support 11-August-2025 Job Opening In Singapore, Singapore – Now Hiring TDCX Group

Workforce Management Lead Philippines Operations Support 11 August 2025

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Workforce Management Lead Philippines Operations Support 11 August 2025

Job description

Do you aspire for a rewarding career that lets you do more and achieve more?

Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.


Work with the world’s most loved brands and be with awesome, diverse people.

Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Ensure the professional development of each of the workforce specialists
Determine appropriate staffing levels to meet performance goals.


Manage the scheduling of agents across various LOBs serving multiple markets 24x5.


Analyze performance data to identify opportunities to operate more effectively and efficiently.


Employee maintenance, adding and removing new hires and leavers from employee database.


Support timekeeping reports, disputes and adjustments for payroll.


Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.


Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.


Preferable with 2 years of working experience in the related field is required for this position
Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).


Previous experience with ACD reporting and administration experience is an advantage.


Ability to work as a team player.

You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.


Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation.

It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.


TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes.

With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit for more info.


Job Segment:
BPO, Payroll, Marketing Manager, Database, Advertising, Operations, Finance, Marketing, Technology
#J-18808-Ljbffr

Required Skill Profession

Other General


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Unlock Your Workforce Management Potential: Insight & Career Growth Guide


Real-time Workforce Management Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Workforce Management in Singapore, Singapore, highlighting market share and opportunities for professionals in Workforce Management roles.

5474 Jobs in Singapore
5474
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Are You Looking for Workforce Management Lead Philippines Operations Support 11 August 2025 Job?

Great news! is currently hiring and seeking a Workforce Management Lead Philippines Operations Support 11 August 2025 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Workforce Management Lead Philippines Operations Support 11 August 2025 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Workforce Management Lead Philippines Operations Support 11 August 2025?

Key qualifications for Workforce Management Lead Philippines Operations Support 11 August 2025 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Workforce Management Lead Philippines Operations Support 11 August 2025 Job Success

TDCX Group interview tips for Workforce Management Lead Philippines Operations Support 11 August 2025

Here are some tips to help you prepare for and ace your Workforce Management Lead Philippines Operations Support 11 August 2025 job interview:

Before the Interview:

Research: Learn about the TDCX Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Workforce Management Lead Philippines Operations Support 11 August 2025 interview at TDCX Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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