Workforce Transformation Project Manager

Job description

Overview
JOB SUMMARY
The Group Transformation team and Workforce Transformation Squad require a Project Manager to lead critical people transformation projects across the bank to evolve and enhance our organisational performance, ways of working and effectiveness.

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the workforce transformation team plays an essential role in ensuring our people are organised effectively, realising the value across our network, and have the right skills and capabilities for today and our future.


The role holder will lead and work across multiple critical transformation projects including but not limited to, fit for growth (FFG), GBS transformation, the creation of cross functional services and COEs, process simplification and tech simplification.

In partnership with all-relevant stakeholders (S&T MT, T&O MT, Business and Function Heads), this role will ensure strategic alignment and execution of our organisation wide workforce transformation plans and agenda are executed and embedded across the Group, ensuring sustained adoption and impactful measurable change.


Responsibilities
Project Governance:
Define clear project objectives aligned to the programme / business strategy.

Agree on baseline & use agreed KPI’s with Programme Manager to quantify and measure success of the project and milestones achieved.


Manage project governance through delivery of work and sprint plans, agile ceremonies, and relevant governance forums.


Engage teams on the framework parameters and cascade necessary updates to required delegates.


Manage and drive project delivery, as per Programme Manager direction, setup programme governance in line with group standards (e.g. CDS, E-SDLC).


Ensure that the relevant governance and compliance requirements are met, including processes related to vendor onboarding, responsible AI, change risk assessment, cloud governance, processes design, etc.


Ensure availability of all project artifacts/approvals as required for audit in central repository.


Planning & Execution Support:
Develop and own end-to-end project plan (schedule, budget, scope, risk, resources, etc.) and implement strong change control and outline how the project will be executed in the assigned domain.


Define the key milestones, broken down to an appropriate level of granularity with clear timelines.


Identify key roles and responsibilities within the Project & ensure that the project is adequately staffed / resourced with the appropriate capabilities throughout its lifecycle.


Responsible for maintaining project resource actuals and forecasts in Clarity.


Have a clear view of task-to-task dependencies that reflect the critical path of the project and identify and manage the impact of any delays.


Delivery & Risk Management:
Ensure that delivery approach for project is assessed for risks (e.g. planning 'Big Bang' approaches vs incremental/phased releases) and that these are managed accordingly.


Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing change request approvals (CRAs), go live parameters etc.


Work closely with the relevant business and functional leads / POs and wider set of stakeholders to obtain status updates and determine and agree on required actions.


Engage global teams on the change delivery standards, framework parameters and cascade necessary updates, rollouts across global markets as applicable.


Facilitate progress tracking and visualization of work using agile metrics and tools (e.g., burndown charts).


Prepare project governance and review documents / reports / slides with Programme Manager & other stakeholders (PSC pack, ToR, BRD, Project plan, Closure Report, Change Requests, PSC MoM) as applicable to meet the highest quality standards.


Manage changes to the project’s scope, schedule, costs and benefits in accordance with the prescribed change control process, whilst minimizing disruption and maximizing value.

Ensure that all stakeholders are engaged as early as possible to keep informed of the changes that are coming.


Risk & Issue Management:
Maintain the project-level RAID log and ensure clear ownership and mitigation plans.


Drive timely escalation and resolution of high-impact risks and issues.


Track interdependencies with other projects & programmes or business units.


Financial Oversight:
Support the Programme Manager in managing the budget, forecasts, and actuals.


Track resource allocations and ensure alignment to funding plans and benefits realization.


Identify cost-saving opportunities and efficiency levers across delivery.


Generate and review project financial reports from clarity for internal project reviews.


Stakeholder Engagement & Communication:
Coordinate project-wide communications, including stakeholder engagement, briefings, and updates.


Act as a central coordination point across business units, project workstreams, and external partners.


Support change management efforts by aligning messaging and readiness activities.


Project Technology Delivery:
Jointly responsible for the project’s technology implementation along with Programme Manager/ Business function/CIO.


Participate in the quality management reviews, process designs, prototypes, and other requirements workbooks to ensure they fulfil stakeholder’s requirements.


Work in collaboration with the technology team, design team, Architects, and others to execute delivery and meet performance goals for the change initiative / solution.


Drive the project in a federated / hybrid approach, by combining traditional and agile approaches whenever required and applicable.


Tooling & Reporting:
Ensure that project data is complete, accurate and timely updated in Bank's tools / systems - Azure DevOps, Clarity, including any data remediation requirements to address data quality gaps.


Develop high-quality reports, dashboards, reporting packs for executive review and insights using Clarity, ADO, Confluence, and MS Excel/PowerPoint.


Interprets data to identify trends, delivery risks, and opportunities.


Closure & Post-Implementation Review:
Ensure all project related activities have appropriate handover to BAU teams.


Compile lessons learned to contribute to process improvement.


Responsible for completing post-implementation review to assess the efficiency and effectiveness of delivery against key criteria and obtain final approvals.


Handover benefits management post project closure as per Programme Manager’s direction.


Regulatory & Business Conduct
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


Key Stakeholders
Programme Sponsors and Accountable Executives
Workforce Transformation Team and Lead
HRBPs and COEs across HR function
Group Transformation and FFG Control Tower
Vendor and third-party partners
Cultural & Leadership Attributes
Embody the Group’s values of Integrity, Courage, Empathy, and Innovation.


Demonstrate resilience and agility in fast-paced, regulated environments.


Act as a role model for collaboration, accountability, and continuous improvement.


Other Responsibilities
Other Responsibilities
Embed Here for good and Group’s brand and values in the Workforce Transformation Team.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).


Our Ideal Candidate
• 10+ years of overall work experience in financial services and/or organisation and people change, with proven track record in Project Management role.

• Bachelor’s degree in a relevant field (i.e. Business Management or Accountancy)
• Training: Project Management training in PMP or equivalent.
  
  
• Certifications: Project Management accreditation i.e.– PMI – PMP/ PgMP/ PfMP
• Experience with managing Agile and waterfall projects
• Proficient on working with project management tools – Clarity, ADO, Confluence, MS-Office (Word, PowerPoint, excel), MS-Project, MS-Planner, MS-whiteboard, etc
• Excellent communication and presentation skills (both written and oral).
  
  
• Proficient in doing financial forecasting & budgeting.
  
  
• Knowledge of Bank’s policies and procedures and key risk areas/risk types such as data quality is a must.
  
  
  Role Specific Technical Competencies
  Project Management

Planning and Execution
Risk & Issue Management
Financial and Commercial Acumen
Digital Fluency & Programme Tooling
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.


Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.


Together we:
Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.


Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations.


Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.


Flexible working
options based around home and office locations, with flexible working patterns.


Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.


Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.


Recruitment Assessments
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If you are invited to take an assessment, this is great news.

It means your application has progressed to an important stage of our recruitment process.


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