We are seeking an experienced Workshop Supervisor with strong technical expertise and leadership skills to oversee our luxury watch repair workshop.
This role is ideal for a hands-on professional who thrives in managing high-quality repair operations while leading a team of skilled watch technicians.
Key Responsibilities
- Oversee and distribute repair workloads to meet deadlines and quality standards
- Lead and mentor a team of 15 watch technicians in daily operations
- Collaborate with Customer Service to achieve KPIs and client satisfaction
- Perform diagnostics for warranty claims and complex repair cases
- Manage inventory of spare parts, tools, and workshop equipment
- Drive process improvements and ensure compliance with quality protocols
- Maintain workshop equipment and participate in training programs (local and overseas)
Requirements
- Strong technical knowledge and hands-on experience in luxury watch repairs
- Proven track record in team leadership and workflow supervision
- Excellent organizational and problem-solving skills
- Ability to perform under pressure and meet tight deadlines in a fast-paced environment
We offer a collaborative and professional environment where your expertise and leadership will directly impact the success of our operations.
We regret that only shortlisted candidates will be notified.
Anthea Wu
Outsourcing Team
EA License No: 05C3451