Workspace Experience Manager

Job description

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Workspace Experience Manager
role at
Booking.com
About Us:
At Booking.com, data drives our decisions.

Technology is at our core.

And innovation is everywhere.

But our company is more than datasets, lines of code or A/B tests.

We’re the thrill of the first night in a new place.

The excitement of the next morning.

The friends you encounter.

The journeys you take.

The sights you see.

And the memories you make.

Through our products, partners and people, we make it easier for everyone to experience the world.


Role Description:
The goal of the Workspace Experience Manager is to manage the flawless and timely execution of all tasks that relate to the Real Estate and Workspace Services purpose, specifically relating to business partnering, community building and central team steering.

Building a positive employee experience across all locations, including physical offices, remote offices, co-work and co-locate spaces, is a key goal of this role.

This role will foster an environment where employees feel valued and recognized for the part they play in the Booking.com story.


Key Job Responsibilities and Duties:
Work closely with peers and local leaders to initiate regional demand management tools to review data and share insights on the delivery of an improved employee experience within the sub region/locations and create solutions for an improved employee experience, for example to improve ease of work and remove barriers that would otherwise impact business continuity
Collaborate with the Facility Management team to deliver and organize activities, social events, and celebrations to strengthen relationships and build camaraderie among employees.

Encourage cross-team collaboration and create opportunities for employees to connect and bond, both in-person and virtually.


Partner with the Workspace Experience Team Lead on local stakeholder communications
Responsible to resolve queries and escalations received from the local stakeholder teams and Facility Management team, update ServiceNow relating to Workspace Service articles
Responsible to resolve travel and health and safety communications and regional travel support
Promote on global sustainability commitments, well being and living healthy initiatives and awareness
Qualifications & Skills:
Broad Job Knowledge (3 - 5 years)
Communication: Clear and transparent communication across in-office and remote employees, as well as stakeholders involved in the employee experience.


Stakeholder Management: Building and maintaining positive relationships with stakeholders, understanding their expectations, and addressing their concerns and feedback.


Relationship Building: Strong interpersonal skills to foster relationships with employees and stakeholders.

The ability to connect with diverse groups and establish collaborative partnerships.


Change Management: Managing the impact of changes related to the employee experience, involving effective communication, and support for stakeholders throughout the change process.


Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits.

We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one.

This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.


Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone.

Inclusion is at the heart of everything we do.

It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.


Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.


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Required Skill Profession

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