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Urgent! Administrative, Planning and Scheduling Job Opening In Jurong East – Now Hiring NTUC LearningHub Pte Ltd

Administrative, Planning and Scheduling



Job description

Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:

  • Schedule classes throughout the year for each product type under their purview.

  • Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.

  • Track and monitor enrolment rates.

  • Respond, monitor and follow up on un-planned scheduling requests.

  • Monitor and report on utilisation rate, cancellations and sufficiency of capacity.

  • Work with stakeholders to inform learners on class postponement or cancellations.

Ensure administrative activities are completed timely:

  • Course code creation in the system.

  • Processing of payment to Trainers (honorarium) and Partnership Fees.

  • Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.

  • Submit any reports (as required)

Perform data-driven analysis to support stakeholders in optimise resources:

  • Classify courses based on slow/fast movers, and evergreen demand.

  • Analyse trends to determine sufficiency of resources/capacity.

  • Analyse trends to determine and optimise utilisation by time periods and venues.

  • Perform cost-benefit analysis to prioritise resource allocations.

  • Perform forecasting to ensure schedules closely matches market demand.

Manage Stakeholders

  • Participate in weekly class review discussions.

  • Review S&OP data trends to advise Product Managers on adjusting schedules.

  • Communicate with stakeholders to provide prompt and relevant updates.

  • Review feedback from internal stakeholders on planning and scheduling improvements

Support Product and Services Improvements

  • Conduct frequent reviews of trainer and equipment availability with Heads of Product.

  • Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.

  • Conduct frequent reviews of customer needs with Account or Sales Managers.

  • Provide feedback to internal venues, service delivery and trainers.

  • Provide feedback to internal stakeholders on take-up rates and cancellations.

Requirements

  • Minimum Diploma qualifications
  • Good planning and coordination skills.

  • Proficient in Microsoft Excel and Outlook.

  • Team player.

  • Other Preferred Attributes:

  • Prior experience reading/analysing reports from Power BI or Tableau.

  • Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).


Required Skill Profession

Other General



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    Unlock Your Administrative Planning Potential: Insight & Career Growth Guide


  • Real-time Administrative Planning Jobs Trends in Jurong East, Singapore (Graphical Representation)

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