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AI Deployment & Adoption Lead, APAC - Singapore Job Opening In Singapore, Singapore – Now Hiring OpenAI


Job description

About the Team

The Customer Success organization ensures OpenAI customers realize meaningful value from AI from first deployment to long-term adoption.

In APAC, this work is led by two groups:

  • AI Deployment Managers (ADMs): Focused on deploying ChatGPT Enterprise, driving activation and adoption through structured onboarding, training, and change management playbooks.

  • Strategic AI Adoption Managers (Strat AAMs): Partnering with our most complex customers across all OpenAI products, including API, ChatGPT, and Codex, with a focus on executive relationships and strategic outcomes.

  • Together, these teams play a central role in how enterprises and institutions across the region adopt Generative AI.

    They work closely with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver measurable business impact and a consistent, high-quality customer experience.

    About the Role

    We’re seeking an expert to lead by example as a player-coach for our APAC AI Deployment & Adoption team.

    You’ll manage a high-performing group of AMs and DMs while also staying close to the work — building executive relationships and shaping scalable programs that deliver exceptional outcomes for customers.

    This role is based in Singapore, with regional travel as needed.

    We use a hybrid work model of three days in the office per week.

    In This Role, You Will

  • Lead, mentor, and develop a high-performing regional team of adoption managers across APAC, ensuring alignment to global strategy while adapting to local market dynamics.

  • Establish operating rhythms for the team (e.g., regional standups, knowledge-sharing forums, and best-practice exchange) to ensure consistency and scalability.

  • Own thestrategy and operating modelfor APAC Customer Success, ensuring alignment with OpenAI’s global objectives and customer needs.

  • Build, scale, and mentor a high-performing team that drives measurable customer outcomes, adoption, and satisfaction.

  • Develop scalable programs, playbooks, and operating mechanisms tailored for the APAC region.

  • Build and maintain executive-level relationships with strategic customers, acting as a trusted partner and escalation point.

  • Represent the voice of APAC customers to influence product development and commercial strategy.

  • Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to ensure a unified customer experience.

  • You’ll Thrive in This Role If You

  • Bring 10+ years of experience in Customer Success or post-sales leadership roles, ideally in enterprise SaaS or AI.

  • Have built and led regional teams in high-growth environments, with proven success in scaling operating models.

  • Are comfortable engaging directly with executive stakeholders at complex global organizations.

  • Are a strong communicator who can bridge technical and business conversations.

  • Have experience with Generative AI (preferred) or adjacent SaaS platforms.

  • Operate with humility, ownership, and a willingness to do what it takes to make customers and the team successful.

  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your AI Deployment Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OpenAI adheres to the cultural norms as outlined by Expertini.

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    3. Impartiapty

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    7. Obeying Singapore laws and regulations

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    OpenAI interview tips for AI Deployment & Adoption Lead, APAC   Singapore

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