• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group Job Opening In singapore, Singapore – Now Hiring DBS Bank

Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

    Singapore Jobs Expertini Expertini Singapore Jobs Information And Record Clerks Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

Job description

Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group-(2500004G)

Business Function 

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business – they were made just right for you.


Responsibilities

  • Handle over-the-counter transactions in an efficient and accurate manner

  • Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction

  • Prospect and introduce customers to the Bank’s products and services.


  • Market and provide advisory on General Insurance to customers.


  • Educate and migrate customers towards our digital platform

  • Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

  • Ability to understand issues and appropriately escalate to Management in a timely fashion

  • Ensure compliance with all regulatory requirements 

  • Contributes to self and team effort by accomplishing related results
  • Requirements

  • Minimum Diploma qualification

  • Experience in delivering excellent customer journeys 

  • Ideally candidates who have prior experience in the financial service sectors

  • Enjoy working in a fast-paced environment

  • Excellent interpersonal and communication skills 

  • Meticulous and a good team player

  • Highly adaptable, ability to deal with ambiguity

  • Adapt to new way of working through our digital systems & tools e.g. Branch Connect system

  • Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role.

    Thus candidates will be required to complete these 2 certification if they are selected for the role.

  • Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)
  • Apply Now


    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    Primary Location

    :Singapore

    Job

    :Customer Service

    Job Posting

    :Apr 25, 2025, 8:25:53 AM

    Required Skill Profession

    Information And Record Clerks


    • Job Details

    Related Jobs

    Capital Human Resource Management Pte. Ltd hiring Branch Customer Acquisition Executive #Banking Job in Singapore
    Capital Human Resource Management Pte. Ltd
    Singapore
    PERSOL hiring Banking Customer Service Officer Job in North East Community Development Council, SG.02, Singapore
    PERSOL
    North East Community Development Council, SG.02, Singapore
    OCBC (Singapore) hiring Branch Manager, Branch Banking Job in Central Singapore Community Development Council, SG.01, Singapore
    OCBC (Singapore)
    Central Singapore Community Development Council, SG.01, Singapore
    RecruitFirst Pte. Ltd hiring Banking – Customer Service Executive Job in Central Singapore Community Development Council, SG.01, Singapore
    RecruitFirst Pte. Ltd
    Central Singapore Community Development Council, SG.01, Singapore
    DBS Bank Limited hiring AVP, Events Marketing, Private Banking, Consumer Banking Group Job in Central Singapore Community Development Council, SG.01, Singapore
    DBS Bank Limited
    Central Singapore Community Development Council, SG.01, Singapore
    PERSOL hiring Banking Customer Relationship Officer Job in Ang Mo Kio New Town, SG.02, Singapore
    PERSOL
    Ang Mo Kio New Town, SG.02, Singapore
    RECRUIT EXPRESS PTE LTD hiring Banking Officer/ Banking Admin Job in Central Singapore Community Development Council, SG.01, Singapore
    RECRUIT EXPRESS PTE LTD
    Central Singapore Community Development Council, SG.01, Singapore
    People Profilers Pte Ltd hiring Relationship Manager, Branch Banking Job in Central Singapore Community Development Council, SG.01, Singapore
    People Profilers Pte Ltd
    Central Singapore Community Development Council, SG.01, Singapore
    Good Job Creations (Singapore) Pte Ltd hiring Branch Sales and Service Manager Banking Job in Central Singapore Community Development Council, SG.01, Singapore
    Good Job Creations (Singapore) Pte Ltd
    Central Singapore Community Development Council, SG.01, Singapore

    Unlock Your Analyst Senior Potential: Insight & Career Growth Guide


    Real-time Analyst Senior Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Analyst Senior in singapore, Singapore, highlighting market share and opportunities for professionals in Analyst Senior roles.

    34906 Jobs in Singapore
    34906
    30992 Jobs in Singapore
    30992
    Download Analyst Senior Jobs Trends in Singapore and Singapore

    Are You Looking for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group Job?

    Great news! is currently hiring and seeking a Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DBS Bank adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group?

    Key qualifications for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group?

    To improve your chances of getting hired for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group Job Success

    DBS Bank interview tips for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

    Here are some tips to help you prepare for and ace your Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group job interview:

    Before the Interview:

    Research: Learn about the DBS Bank's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group interview at DBS Bank, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DBS Bank's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group Positions

    Setting up job alerts for Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!