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Application Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring Epergne Solutions


Job description

We are seeking a
highly motivated and seasoned IT professional
with extensive experience in leading IT Development and Application Support (ASM) teams in an
outsourced delivery environment
within the
Banking, Financial Services, and Insurance (BFSI)
domain.


The ideal candidate will be responsible for defining and implementing delivery processes, overseeing people management, planning work activities, and ensuring efficient execution across a large delivery organization.

This role is critical in driving
delivery excellence ,
customer satisfaction , and
P&L performance .


Key Responsibilities:
Lead and manage
large development and support teams
(100+ FTEs) across onsite-offshore models.


Establish and standardize
operating procedures , team structures, and work allocation.


Ensure adherence to
ITIL processes
and drive productivity through efficiency improvement levers.


Maintain and improve
service quality , addressing and resolving client service issues proactively.


Effectively manage
fixed-price engagements , with clear control over scope, budget, and timelines.


Leverage strong
technical acumen
to guide and support delivery teams across technologies.


Provide
domain leadership
across BFSI areas including Retail Banking and Payments.


Engage with
senior client stakeholders , acting as a trusted advisor and delivery partner.


Participate in
RFP and bid processes , providing delivery expertise during due diligence and solutioning.


Collaborate with pre-sales and sales teams to support new business opportunities from a delivery perspective.


Manage
P&L ownership
of the customer account, ensuring financial health and growth.


Required Skills & Experience:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.


15+ years
of IT experience with
8+ years
in delivery leadership roles.


Proven ability to manage
diverse, multi-ethnic, and geographically distributed teams .


Deep expertise in
BFSI domain , with hands-on experience in Retail Banking, Payments, and Digital Solutions.


Strong delivery management background with exposure to
Agile (Scrum/Kanban), Waterfall , and Iterative methodologies.


Experience managing IT services under
outsourcing and multi-vendor engagement models .


Successful track record in
managing transitions , including vendor handovers.


Strong technical foundation in areas such as
digital, cloud, data, or analytics .


Demonstrated ability to manage
client relationships , including C-level stakeholder communication.


Experience in
operations management , including cost control, service quality, and
P&L accountability .


Soft Skills & Attributes:
Excellent written and verbal communication skills (technical and business-facing).


Ability to operate effectively in a
fast-paced, enterprise environment .


Confident in
presenting to senior management forums
and answering strategic-level queries.


Strong
interpersonal, negotiation, and leadership skills .


Adaptable, proactive, and committed to continuous learning and improvement.


Seniority level
Director
Employment type
Full-time
Job function
Project Management and Information Technology
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Application Service Potential: Insight & Career Growth Guide


Real-time Application Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Application Service roles.

10549 Jobs in Singapore
10549
8689 Jobs in Singapore
8689
Download Application Service Jobs Trends in Singapore and Singapore

Are You Looking for Application Service Delivery Manager Job?

Great news! is currently hiring and seeking a Application Service Delivery Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Epergne Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Application Service Delivery Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Service Delivery Manager?

Key qualifications for Application Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Application Service Delivery Manager Job Success

Epergne Solutions interview tips for Application Service Delivery Manager

Here are some tips to help you prepare for and ace your Application Service Delivery Manager job interview:

Before the Interview:

Research: Learn about the Epergne Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Be Honest: Don't exaggerate your skills or experience.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Service Delivery Manager interview at Epergne Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Epergne Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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