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Urgent! Application Support Analyst Job Opening In Singapore, Singapore – Now Hiring NTT SINGAPORE PTE. LTD.

Application Support Analyst



Job description

Job Title: Production Support Analyst (Banking Applications)

Employment Type: 6-Months Contract (renewable based on performance)

Employer: NTT DATA Singapore

Work Location: Alexandra Building

Headcount Required: 1

Interested candidates are kindly requested to email their CV with their experience to:

About the Client


Our client is a leading bank in Asia with a global presence across 19 countries.

Key Responsibilities

  • Deliver high-quality production support service to business stakeholders.

  • Ensure availability, incident, problem, and capacity management for applications in scope.

  • Investigate, analyze, and resolve incidents, problems, and user queries.

  • Manage communication for major incidents, SLA breaches, and logistics issues , ensuring timely updates to management and stakeholders.

  • Drive technical remediation aligned with agreed non-functional requirements.

  • Contribute to process improvements and automation for service efficiency.

  • Ensure compliance with essential IT processes and standards.

  • Provide coaching within the team to uplift technical and business knowledge.

  • Collaborate closely with L1, L3 support, and development teams to ensure timely resolution of issues.

  • Maintain and share knowledge management best practices .

Requirements

  • 5+ years' experience in Banking IT production support .

  • Proven experience with Microsoft Dynamics CRM and Siebel CRM applications.

  • L2 / L3 support experience in a mission-critical environment .

  • Strong knowledge of ITIL methodology .

  • Flexible, team-oriented, and able to work under multiple deadlines with urgency.

  • Excellent problem-solving, communication, and interpersonal skills.

Essential Technical Skills

  • 5+ years with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle, MQ.

  • Strong production support experience with Microsoft Dynamics CRM .

  • Understanding of CRM application architecture .

  • Proficiency in Control-M batch issues, SSIS packages .

  • Hands-on scripting: Unix Shell, Windows batch, or other scripting languages .

  • Strong debugging and database query skills.

  • Knowledge in DR & BCP execution .

  • Experience with Middleware (MQ), BMC, Control-M, and Remedy.

  • Proficiency with Microsoft Office (Excel, PowerPoint, Word).

Personal Skills

  • Team player with strong collaboration skills.

  • Quick learner, detail-oriented, and self-motivated.

  • Strong problem-solving mindset with process orientation.

  • Ability to understand the big picture and apply analytical thinking.

  • Strong communication skills to work effectively with stakeholders at all levels.

Key Domain / Technical Areas

  • Microsoft Dynamics CRM
  • MS SQL Server, Unix, Oracle
  • Production Support (L2 focus)

Interested candidates are kindly requested to email their CV with their experience to:

We look forward to your application


Required Skill Profession

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