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Application Support Analyst Job Opening In Singapore, Singapore – Now Hiring NTT SINGAPORE PTE. LTD.


Job description

Job Title: Production Support Analyst (Banking Applications)

Employment Type: 6-Months Contract (renewable based on performance)

Employer: NTT DATA Singapore

Work Location: Alexandra Building

Headcount Required: 1

Interested candidates are kindly requested to email their CV with their experience to:

About the Client


Our client is a leading bank in Asia with a global presence across 19 countries.

Key Responsibilities

  • Deliver high-quality production support service to business stakeholders.

  • Ensure availability, incident, problem, and capacity management for applications in scope.

  • Investigate, analyze, and resolve incidents, problems, and user queries.

  • Manage communication for major incidents, SLA breaches, and logistics issues , ensuring timely updates to management and stakeholders.

  • Drive technical remediation aligned with agreed non-functional requirements.

  • Contribute to process improvements and automation for service efficiency.

  • Ensure compliance with essential IT processes and standards.

  • Provide coaching within the team to uplift technical and business knowledge.

  • Collaborate closely with L1, L3 support, and development teams to ensure timely resolution of issues.

  • Maintain and share knowledge management best practices .

Requirements

  • 5+ years' experience in Banking IT production support .

  • Proven experience with Microsoft Dynamics CRM and Siebel CRM applications.

  • L2 / L3 support experience in a mission-critical environment .

  • Strong knowledge of ITIL methodology .

  • Flexible, team-oriented, and able to work under multiple deadlines with urgency.

  • Excellent problem-solving, communication, and interpersonal skills.

Essential Technical Skills

  • 5+ years with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle, MQ.

  • Strong production support experience with Microsoft Dynamics CRM .

  • Understanding of CRM application architecture .

  • Proficiency in Control-M batch issues, SSIS packages .

  • Hands-on scripting: Unix Shell, Windows batch, or other scripting languages .

  • Strong debugging and database query skills.

  • Knowledge in DR & BCP execution .

  • Experience with Middleware (MQ), BMC, Control-M, and Remedy.

  • Proficiency with Microsoft Office (Excel, PowerPoint, Word).

Personal Skills

  • Team player with strong collaboration skills.

  • Quick learner, detail-oriented, and self-motivated.

  • Strong problem-solving mindset with process orientation.

  • Ability to understand the big picture and apply analytical thinking.

  • Strong communication skills to work effectively with stakeholders at all levels.

Key Domain / Technical Areas

  • Microsoft Dynamics CRM
  • MS SQL Server, Unix, Oracle
  • Production Support (L2 focus)

Interested candidates are kindly requested to email their CV with their experience to:

We look forward to your application

Required Skill Profession

Other General


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


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6473 Jobs in Singapore
6473
5543 Jobs in Singapore
5543
Download Application Support Jobs Trends in Singapore and Singapore

Are You Looking for Application Support Analyst Job?

Great news! is currently hiring and seeking a Application Support Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT SINGAPORE PTE. LTD. adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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