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Urgent! Application Support Consultant Job Opening In Singapore, Singapore – Now Hiring Horizon Corp

Application Support Consultant



Job description

Handle complex incident management

  • Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes

  • Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs

  • Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes

  • Develop and maintain operational procedures to enhance efficiency and minimize service disruptions

  • Collaborate with technical teams to address product-related service issues and recommend improvements

  • Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions

  • Ensure documentation is up to date for all operational processes, incidents, and service management workflows

  • Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency

  • When/where required, be contactable for escalations and support, on and on-call standby basis during out-of-date hours.

  • Deploy Changes as and when needed or based on business requirement Minimum 3 years' experience in application/system support domain.

    Must have dealt directly with external customers delivering to SLAs.

  • Operating System: RHEL 7/8

  • Database: Oracle 19c, RAC, DB/HSM Vault, Data Masking, Golden Gate, Active Data Guard

  • Minimum 2 - 3 years' experience in ACM domain, where applicable.

  • Airline experience and/or ATI know-how

  • Recognized industry certifications such as RHCSA/RHCE, Oracle certified professional
    • ITIL v4 Foundation Certificate

Job Types: Full-time, Permanent

Pay: $8, $9,361.00 per month

Experience:

  • scripting and automation: 3 years (Preferred)
  • Linux/Unix and Windows OS: 3 years (Preferred)


Required Skill Profession

Other General



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    Unlock Your Application Support Potential: Insight & Career Growth Guide


  • Real-time Application Support Jobs Trends in Singapore, Singapore (Graphical Representation)

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    Horizon Corp interview tips for Application Support Consultant

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