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Application Support Specialist Job Opening In Singapore, Singapore – Now Hiring I Can Read


Job description

Application Support Specialist
About the Role:
We are looking for a dedicated
Application Support Specialist
to be the key point of contact for users facing issues with our internal applications.

This role requires strong problem-solving skills, excellent customer service, and the ability to collaborate across departments to enhance user experience and improve operational efficiency.


Key Responsibilities:
User Support: Serve as the primary contact for users, providing timely assistance for application-related issues.


Customer Service: Ensure all user interactions are handled professionally, empathetically, and with a solution-oriented mindset.


Ticket Management: Log, prioritize, and track incidents in the ticketing system, ensuring timely resolution and follow-up.


Problem Solving: Analyze and troubleshoot complex issues, escalating when necessary to ensure prompt resolution.


User Training: Develop and conduct training sessions to enhance user proficiency with applications.


Documentation: Create and maintain comprehensive user guides, FAQs, and troubleshooting documentation.


Cross-Department Collaboration: Work closely with different teams to share insights and develop effective solutions.


Process Improvement: Continuously evaluate and refine support workflows to enhance efficiency and user experience.


What We’re Looking For:
Empathetic & Customer-Focused: A genuine passion for helping users and staying calm under pressure.


Team Player: Willingness to collaborate, assist, and contribute to team success.


Detail-Oriented: Meticulous in documenting incidents, troubleshooting steps, and resolutions.


Adaptable: Quick to learn and implement new technologies and processes.


Analytical Thinker: Able to identify patterns in recurring issues and suggest preventive measures.


Strong Communicator: Excellent active listening skills and the ability to explain technical concepts to non-technical users.


Key Requirements:
Diploma or Degree in IT, Business Management, or a related field.


2-3 years of experience in application support, IT helpdesk, or a similar role.


Strong interpersonal and communication skills.


Proactive, accountable, and able to prioritize tasks effectively.


Demonstrates integrity, adaptability, creativity, and a strong sense of ownership.


If you're passionate about solving problems, improving user experience, and working in a collaborative environment, we’d love to hear from you! Apply now and be part of our dynamic team.


Seniority level: Associate
Employment type: Full-time
Job function: Information Technology; Industries: Education
Location: Singapore, Singapore
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Application Support roles.

6349 Jobs in Singapore
6349
5451 Jobs in Singapore
5451
Download Application Support Jobs Trends in Singapore and Singapore

Are You Looking for Application Support Specialist Job?

Great news! is currently hiring and seeking a Application Support Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at I Can Read adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Application Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Application Support Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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