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Assistant Manager - CRM Analyst Job Opening In singapore singapore – Now Hiring U3


Job description

he main responsibilities will include the following:

  • To provide appropriate solutions to the business requirements from various Overseas countries on Salesforce CRM and Customer Data Management (CDM) products
  • To oversee and manage the technical / development work done in solutions ensuring that all work performed including that of 3rd party suppliers adheres to the best practices and standard guidelines
  • To ensure continuous improvement during or after project execution (i.e. lessons learnt, simplification of - project methodology, tools used etc.) with Waterfall or Lean Agile methodology
  • To support the development of a platform for managing the CRM journey by providing CRM business process consultancy in both wholesale and retail levels
  • To deliver consultancy on critical CRM capabilities and collaborate across channels and departmental boundares
  • Qualifications:

  • Degree in Information Technology or Engineering Course
  • Salesforce certification (Admin, Dev, App Builder, Advanced Dev, etc.) is desirable
  • Domain knowledge with respect to Automotive Business - Sales and After Sales
  • Has been working in Salesforce in functional and technical areas for minimum of 5 years
  • Proficiency in configuration and customization in Salesforce.com, Apex and Visual force technologies
  • Working experience in SFDC configuration, customization and development is an added advantage
  • Hands on work experience with Salesforce.com web services, WSDL and experience in other integration aspects is desirable
  • Worked on Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud and App Exchange Products
  • Good work experience in Reports and Dashboards
  • Good understanding of overall SFDC architecture & landscape
  • Thorough understanding of object oriented concepts
  • Knowledge and experience on Project Management Framework and its methodologies incl.

    Agile Framework
  • Required Skill Profession

    Business Operations Specialists


    • Job Details

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