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Urgent! Assistant Manager Customer Service Job Opening In Central Singapore Community Development Council – Now Hiring EA RECRUITMENT PTE LTD

Assistant Manager Customer Service



Job description

  • Well Established Company
  • Basic $4,500 - $6,000 + VB
  • Working location: Ubi
  • Working Days: 5.5 days (alternate Saturday)
  • Working Hours: 8.30am – 6.00pm / 8.30am – 12.30pm


Key Responsibilities

  • Aftersales Customer Service

  • Manage daily customer service operations, ensuring smooth processes and high service quality.

  • Guide and support the team, providing regular feedback to maintain performance standards.

  • Ensure compliance with company policies and service procedures.

  • Customer Satisfaction Management

  • Work closely with the Aftersales team to define service goals and KPIs (e.g., survey scores, response times, participation rates).

  • Conduct Customer Experience Surveys (CEM) via the principal's online platform.

  • Review and analyze feedback, coordinating follow-ups with relevant teams.

  • Complaint Handling & Service Improvement

  • Handle and resolve customer complaints in a timely and professional manner.

  • Analyze complaint trends and service data to recommend improvements.

  • Support the Service Manager in implementing customer service enhancement initiatives.

  • Identify root causes of customer dissatisfaction and propose long-term solutions.

  • Represent the company in meetings with customers to resolve complex issues.

  • Serve as a single point of contact for complaints involving multiple departments.

  • Other ad hoc duties as assigned.



Job Requirements:

  • Minimum 3 years of experience in customer service, aftersales support, or customer experience roles, preferably in the Automotive / Automobile Industry.



Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

  • Work experiences and job responsibilities
  • Current and Expected salary
  • Reason for leaving
  • Date of availability
  • Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R

EA Recruitment Pte Ltd

EA License No: 21C0492


Required Skill Profession

Other General



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    Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


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