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Assistant Manager Customer Service Job Opening In Central Singapore Community Development Council – Now Hiring EA RECRUITMENT PTE LTD


Job description

  • Well Established Company
  • Basic $4,500 - $6,000 + VB
  • Working location: Ubi
  • Working Days: 5.5 days (alternate Saturday)
  • Working Hours: 8.30am – 6.00pm / 8.30am – 12.30pm


Key Responsibilities

  • Aftersales Customer Service

  • Manage daily customer service operations, ensuring smooth processes and high service quality.

  • Guide and support the team, providing regular feedback to maintain performance standards.

  • Ensure compliance with company policies and service procedures.

  • Customer Satisfaction Management

  • Work closely with the Aftersales team to define service goals and KPIs (e.g., survey scores, response times, participation rates).

  • Conduct Customer Experience Surveys (CEM) via the principal's online platform.

  • Review and analyze feedback, coordinating follow-ups with relevant teams.

  • Complaint Handling & Service Improvement

  • Handle and resolve customer complaints in a timely and professional manner.

  • Analyze complaint trends and service data to recommend improvements.

  • Support the Service Manager in implementing customer service enhancement initiatives.

  • Identify root causes of customer dissatisfaction and propose long-term solutions.

  • Represent the company in meetings with customers to resolve complex issues.

  • Serve as a single point of contact for complaints involving multiple departments.

  • Other ad hoc duties as assigned.



Job Requirements:

  • Minimum 3 years of experience in customer service, aftersales support, or customer experience roles, preferably in the Automotive / Automobile Industry.



Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

  • Work experiences and job responsibilities
  • Current and Expected salary
  • Reason for leaving
  • Date of availability
  • Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R

EA Recruitment Pte Ltd

EA License No: 21C0492

Required Skill Profession

Other General


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


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Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Manager in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Assistant Manager roles.

56269 Jobs in Singapore
56269
51696 Jobs in Central Singapore Community Development Council
51696
Download Assistant Manager Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Assistant Manager Customer Service Job?

Great news! is currently hiring and seeking a Assistant Manager Customer Service to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EA RECRUITMENT PTE LTD adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

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6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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