Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Associate Customer Service Centre.
Singapore Jobs Expertini

Urgent! Associate - Customer Service Centre Job Opening In Singapore, Singapore – Now Hiring GREAT EASTERN

Associate Customer Service Centre



Job description

Join to apply for the Associate - Customer Service Centre role at GREAT EASTERN

We are seeking applicants to join the dynamic frontline service team at the Service Centre.

Responsibilities

  • Manage walk-in policyholders’ and Financial Representatives’ queries/requests on policy-related matters (Life and General Insurance) within stipulated time.

  • Ensure unresolved issues over the counter are promptly followed up within stipulated time.

  • Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives and business partners.

  • Provide excellent customer service experience.

  • Manage customer feedback/complaints with good closure within the operational turnaround time.

  • Perform other incidental ad-hoc duties to ensure smooth functioning of various touchpoints such as assisting Digital Communications and Call Centre.

  • May be rotated among different Service Centres.

  • Undertake projects or other responsibilities as assigned.

Qualifications

  • GCE ‘A’/ Diploma/ Degree holder from a recognized institution; applicants with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.

  • Fresh Diploma & Degree holders are welcome to apply.

  • A team player with good writing, interpersonal and communication skills.

  • Comfortable working in a frontline environment.

  • Meticulous and detail-oriented.

  • Good written and verbal communication skills.

  • Proficient in MS Office applications (Excel and Word).

  • Ability to work independently as well as in a team.

Work Location

SG-GE Centre

Employment Type

  • Full-time

Job Function & Industries

  • Job function: Other
  • Industries: Insurance, Financial Services, and Banking

Note: Great Eastern does not accept unsolicited agency resumes.

Please do not forward resumes to our email or our employees.

We will not be responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr


Required Skill Profession

Customer Service



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Associate Customer Potential: Insight & Career Growth Guide


  • Real-time Associate Customer Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Associate Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 15092 jobs in Singapore and 13098 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Associate Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Associate Customer Service Centre Job?

    Great news! is currently hiring and seeking a Associate Customer Service Centre to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GREAT EASTERN adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Associate Customer Service Centre Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Associate Customer Service Centre?

    Key qualifications for Associate Customer Service Centre typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Associate Customer Service Centre?

    To improve your chances of getting hired for Associate Customer Service Centre, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Associate Customer Service Centre Job Success
    GREAT EASTERN interview tips for Associate   Customer Service Centre

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the GREAT EASTERN's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Associate Customer Service Centre interview at GREAT EASTERN, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the GREAT EASTERN's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Associate Customer Service Centre Positions

    Setting up job alerts for Associate Customer Service Centre is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!