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Urgent! AVP - Client Onboarding Facilitation Group Job Opening In Singapore, Singapore – Now Hiring SMBC Group

AVP Client Onboarding Facilitation Group



Job description

  • Provide (1) clear guidance on documentation requirement and (2) support to customers for query resolution throughout the onboarding process.

  • Centralize onboarding activities and improve coordination among stakeholders.

  • Job Responsiblities
    Strategic Leadership & Oversight

  • Support onboarding strategy and execution for corporate clients across Asia-Pacific.

  • Maintain visibility on onboarding pipeline and ensure timely activation of services.
  • Client Engagement & Handholding

  • Serve as a client-facing point throughout the onboarding journey.
  • Ensure client readiness through documentation guidance and training coordination.
  • Cross-Functional Coordination

  • Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.

  • Chair regular onboarding forums or calls to review high-value or complex onboarding cases.

    Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks.
  • Participate in onboarding forums and escalate bottlenecks as needed.
  • Regulatory Compliance & Risk Governance

  • Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.

  • Ensure internal controls, quality assurance, and issue remediation frameworks are in place.
  • Process Optimization & Transformation

  • Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.

  • Support dashboard reporting and SLA/KPI tracking.
  • Participate & contribute to key strategic projects that will transform Customer journey.
  • Job Requirements

  • 3-5 years of experience in banking or client service roles.

  • Basic understanding of onboarding and KYC processes.

  • Strong organizational and communication skills.

  • Proficiency in Microsoft Office tools.

  • Client-Centric Mindset, ensuring client needs are addressed proactively.

  • Coordination & Communication skills to manage internal and external stakeholders effectively.

  • Execution Excellence to maintain rigor in documentation and tracking.

  • Contribute to process improvement, Identifying and supporting enhancements in onboarding

  • Required Skill Profession

    Business Operations Specialists



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      Unlock Your AVP Client Potential: Insight & Career Growth Guide


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      SMBC Group interview tips for AVP   Client Onboarding Facilitation Group

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