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Call Center Agent Job Opening In Singapore, Singapore – Now Hiring D L Resources Pte Ltd


Job description

About the role
We are seeking a Customer Service Advisor to join our client's (Bank Sector) dynamic call centre team serving their existing customers (non-sales) in the areas of anti-financial crime; bank account services; cards services; online digital banking.

In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Program Details

  • There will be an initial 6 - 7 weeks training program whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

  • Minimum attendance required (95%) in order to pass the training program.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

  • Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
  • Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
  • Identify customer needs and offer appropriate solutions or referrals
  • Maintain accurate records of customer interactions and follow up as needed
  • Contribute to the continuous improvement of customer service processes and procedures
  • Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

  • Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
  • Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
  • Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
  • Proficient in using computer systems and various software applications
  • Flexible and adaptable to work in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer service and a desire to exceed customer expectations

==========================================

About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

==========================================

Interested candidates may reach out directly to our recruiters (Law Bing Yee | EA License No. 24C2333 EA Personnel No. R

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2, $4,000.00 per month

Education:

  • Local Polytechnic Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Required Skill Profession

Other General


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Singapore, Singapore, highlighting market share and opportunities for professionals in Call Center roles.

989 Jobs in Singapore
989
871 Jobs in Singapore
871
Download Call Center Jobs Trends in Singapore and Singapore

Are You Looking for Call Center Agent Job?

Great news! is currently hiring and seeking a Call Center Agent to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at D L Resources Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Call Center Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Agent?

Key qualifications for Call Center Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Call Center Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Center Agent Job Success

D L Resources Pte Ltd interview tips for Call Center Agent

Here are some tips to help you prepare for and ace your Call Center Agent job interview:

Before the Interview:

Research: Learn about the D L Resources Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Agent interview at D L Resources Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the D L Resources Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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