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Call Centre Officer (Full Time/ Part Time) Job Opening In Singapore, Singapore – Now Hiring Raffles Medical Group


Job description

Call Centre Officer (Full Time/ Part Time)
Responsible for daily operations of Call Centre and Customer Care Department.


Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.


Assist with appointment booking and scheduling for our Specialist and panel clinics
Able to manage multi-media communications
Speaks and writes well
Ensure procedures and processes are streamlined and efficient
Maintain close collaborative working relationship with all stakeholders
Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes
Alert, sensitive to service gaps and proactive to drive improvements
Compliant to company policies and procedures and uphold strong ethics
Ad-hoc assignments and duties
Job Requirements
Diploma holders with at least 2 years of Customer Service or call centre experience.


Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.


An active listener with good communication skills
A collaborative team player and multi-tasker
Good problem-solving skills
Emphatic and patient
Customer-focused and a genuine passion for engaging and helping people
Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre
We are an equal opportunities employer and welcome applications from all qualified candidates.


#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Call Centre Potential: Insight & Career Growth Guide


Real-time Call Centre Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Centre in Singapore, Singapore, highlighting market share and opportunities for professionals in Call Centre roles.

1962 Jobs in Singapore
1962
1691 Jobs in Singapore
1691
Download Call Centre Jobs Trends in Singapore and Singapore

Are You Looking for Call Centre Officer (Full Time/ Part Time) Job?

Great news! is currently hiring and seeking a Call Centre Officer (Full Time/ Part Time) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Raffles Medical Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Call Centre Officer (Full Time/ Part Time) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Centre Officer (Full Time/ Part Time)?

Key qualifications for Call Centre Officer (Full Time/ Part Time) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Call Centre Officer (Full Time/ Part Time) Job Success

Raffles Medical Group interview tips for Call Centre Officer (Full Time/ Part Time)

Here are some tips to help you prepare for and ace your Call Centre Officer (Full Time/ Part Time) job interview:

Before the Interview:

Research: Learn about the Raffles Medical Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

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Final Thought:

To prepare for your Call Centre Officer (Full Time/ Part Time) interview at Raffles Medical Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Raffles Medical Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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