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Urgent! Client Experience Specialist (Retail - Call Center) Job Opening In Singapore, Singapore – Now Hiring Adecco

Client Experience Specialist (Retail Call Center)



Job description

You will handle all service-sales and after-sales requests according to brand quality standards and will represent the brand's identity and vision at all times

  • 5-Day work schedule

  • Permanent role

  • Global Company
  • Adecco is working with one of the renowned luxury brands known for its high-end jewelry, watches, and accessories, combining heritage, craftsmanship, and elegant, timeless design.


    This is a great opportunity to work as the brand ambassador of this company with a fun, diverse, and service-oriented team!

    Job Description:

  • Drive online and phone sales to achieve set targets and objectives.

  • Manage inbound and outbound customer interactions via phone, email, live chat, and social media across the region.

  • Provide brand information to customers and gather valuable feedback for the brand.

  • Accurately record all relevant data in the appropriate systems, adhering to group data security policies.

  • Promptly escalate system issues to the team leader and report suggestions for improvements.

  • Monitor and identify trends in customer satisfaction or dissatisfaction and share findings with the team leader.

  • Comply with company policies and procedures while maintaining a professional representation of the Group.

  • Work closely with the Customer Service team to manage repairs and after-sales service requests.
  • Job Requirements:

  • Experience in a call center or customer service management.

  • Familiarity with contact center tools, ideally Salesforce: CRM, interaction management, telephony, and social media platforms.

  • Knowledge of quality monitoring tools and strategies to enhance customer satisfaction.

  • Operational experience and scheduling tools in a contact center setting.

  • Strong English proficiency and fluency in a local language to serve a diverse clientele.

  • Proven ability to build and maintain positive client relationships.

  • Extensive expertise in customer service and ongoing quality improvement initiatives.

  • Required Skill Profession

    Other Sales And Related Workers



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      Unlock Your Client Experience Potential: Insight & Career Growth Guide


    • Real-time Client Experience Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Experience in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3120 jobs in Singapore and 2845 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Client Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Client Experience Specialist (Retail Call Center) Job?

      Great news! is currently hiring and seeking a Client Experience Specialist (Retail Call Center) to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Adecco adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for Client Experience Specialist (Retail Call Center) Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Client Experience Specialist (Retail Call Center)?

      Key qualifications for Client Experience Specialist (Retail Call Center) typically include Other Sales And Related Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Client Experience Specialist (Retail Call Center) Job Success
      Adecco interview tips for Client Experience Specialist (Retail   Call Center)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Adecco's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Client Experience Specialist (Retail Call Center) interview at Adecco, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Adecco's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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