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Client Experience Specialist (Retail - Call Center) Job Opening In Singapore, Singapore – Now Hiring Adecco


Job description

You will handle all service-sales and after-sales requests according to brand quality standards and will represent the brand's identity and vision at all times

  • 5-Day work schedule

  • Permanent role

  • Global Company
  • Adecco is working with one of the renowned luxury brands known for its high-end jewelry, watches, and accessories, combining heritage, craftsmanship, and elegant, timeless design.


    This is a great opportunity to work as the brand ambassador of this company with a fun, diverse, and service-oriented team!

    Job Description:

  • Drive online and phone sales to achieve set targets and objectives.

  • Manage inbound and outbound customer interactions via phone, email, live chat, and social media across the region.

  • Provide brand information to customers and gather valuable feedback for the brand.

  • Accurately record all relevant data in the appropriate systems, adhering to group data security policies.

  • Promptly escalate system issues to the team leader and report suggestions for improvements.

  • Monitor and identify trends in customer satisfaction or dissatisfaction and share findings with the team leader.

  • Comply with company policies and procedures while maintaining a professional representation of the Group.

  • Work closely with the Customer Service team to manage repairs and after-sales service requests.
  • Job Requirements:

  • Experience in a call center or customer service management.

  • Familiarity with contact center tools, ideally Salesforce: CRM, interaction management, telephony, and social media platforms.

  • Knowledge of quality monitoring tools and strategies to enhance customer satisfaction.

  • Operational experience and scheduling tools in a contact center setting.

  • Strong English proficiency and fluency in a local language to serve a diverse clientele.

  • Proven ability to build and maintain positive client relationships.

  • Extensive expertise in customer service and ongoing quality improvement initiatives.
  • Required Skill Profession

    Other Sales And Related Workers


    • Job Details

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    Unlock Your Client Experience Potential: Insight & Career Growth Guide


    Real-time Client Experience Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Experience in Singapore, Singapore, highlighting market share and opportunities for professionals in Client Experience roles.

    2699 Jobs in Singapore
    2699
    2421 Jobs in Singapore
    2421
    Download Client Experience Jobs Trends in Singapore and Singapore

    Are You Looking for Client Experience Specialist (Retail Call Center) Job?

    Great news! is currently hiring and seeking a Client Experience Specialist (Retail Call Center) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Adecco adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Client Experience Specialist (Retail Call Center) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Client Experience Specialist (Retail Call Center)?

    Key qualifications for Client Experience Specialist (Retail Call Center) typically include Other Sales And Related Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Client Experience Specialist (Retail Call Center) Job Success

    Adecco interview tips for Client Experience Specialist (Retail   Call Center)

    Here are some tips to help you prepare for and ace your Client Experience Specialist (Retail Call Center) job interview:

    Before the Interview:

    Research: Learn about the Adecco's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

    To prepare for your Client Experience Specialist (Retail Call Center) interview at Adecco, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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