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Urgent! Commander - Technology Command Centre Job Opening In singapore, Singapore – Now Hiring OCBC Bank

Commander Technology Command Centre



Job description

Commander - Technology Command Centre   -   ( 240001CM )

Description

 

We are seeking a Commander  who is in charge of O&T Command Centre that oversees the overall system health and cyber security operations of the Group.

Responsibility:

  • In charge of the Command Centre on-site monitoring and support teams, and assume command and control of extended support teams in times of incidents
  • Ensures checks on key system & cyber health indicators based on Standard Operating Procedures
  • Proactively reviews business volumes and trends for abnormalities.

    Take early prevention actions to avoid service disruptions
  • Major Incident Management
  • Digest, correlate and analyze information, events from multiple sources including monitoring events, users and cyber security alerts.
  • Assess impact of incidents and work out workarounds & contingencies.
  • Act as single point of command & control regionally to direct   on-site staff to ensure events, incidents, and situations are handled and resolved promptly, and where necessary, escalate to and direct extended support teams.
  • Track progress and drive early service restoration.
  • Alert and updats stakeholders timely, including senior management, on progress of incidents.
  • Track the service restoration progress and escalate to senior management to activate crisis management if there is a potential breach in SLA
  • Identify gaps to monitoring and track to completion these gaps
  • Identify areas of improvements in problem restoration
  • Perform regular drills to improve on incident handling
 

Qualifications

 

Skills Required:

  • Possess interpersonal and communications skills through written and oral communication required to effectively interface with senior management, support & recovery team and monitoring operators
  • Active listening skills, situational awareness and attention to details
  • Strong cognitive skills to handle the steep learning curve required in our complex environment
  • Strong analytical skills to process multiple channels of information and ability to make the correct judgment
  • Willing and able to work shift hours (24x7) that include weekends.
  • Works well under pressure, ability to multi-task and adapt to changing circumstances
  • Works independently with minimal supervision
  • Self-motivated individual with positive attitude that can accept unforeseen challenges, crisis and sometime disruptions to work life and personal life as part of the role
  • Preferably with experience in major incident management, knowledge of banking services and ITIL trained.
 

Primary Location

:   Singapore

Job

:   Technology Solutions

Organization

:   Group Technology Services

Schedule

:   Permanent
:   Full-time

Job Posting

:   09-Sep-2024, 2:02:31 AM


Required Skill Profession

Computer Occupations



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