Convenience Store Manager

Job description

Our Company

We are a retail focused enterprise with a chain of convenience stores, and is highly service oriented business with strong focus on excellence in sales and customer service.

Job Opening: Store Manager of a Chain of Stores

• Store manager of 24-HR Convenience stores.
  
  Priority for work in this specific retail type.
  
  
• Diploma, preferably in Business Studies, Hospitality, Logistics, Retail or Technical Studies.
  
  
• Strong in customer service.
  
  
• Good with English and communications skills.
  
  
• Strong confident leadership & Team builder.
  
  
• Experienced with Computer, related retail Technologies.
  
  Familiar with PDA and SAP Logistics System.
  
  
• Willing to work long hours, travel and manage multiple stores, work shift, with night shift to cover staff off.
  
  
• Able to train and supervise new staff.
  
  
• Business oriented and self motivated to excel.
  
  

Job Scope

Store Manager

• Operate and run a chain of convenience stores.
  
  
• Manage a retail team.
  
  
• Sales, profit focused.
  
  
• Customer oriented.
  
  
• Compliant with all store policies and SOPs.

Customer Service and Personal Attributes

• Employ a positive approach to customer service, including politeness, promptness and identification of internal / external customer requirements and taking remedial action.
  
  
• Understand customer requirements and deal with them promptly.
  
  
• Deal with incidents involving customers appropriately and according to company policy.
  
  
• Maintain all company procedures for customers’ enquiries, complaints and other incidents promptly.
  
  
• Give accurate information appropriately to customers.
  
  
• Maintain compliance with contingency plans, emergency procedures, and appropriate health and safety regulations.
  
  
• Provide appropriate information and assistance to enquiries.
  
  
• Deal with unexpected situations appropriately.
  
  
• Maintain required personal deportment standard (posture, behaviour, bearing etc).
  
  
• Maintain required discipline standard (punctuality, self-restrain, compliance to orders and regulations etc).
  
  
• Maintain required hygiene standard (personal grooming, uniform, cleanliness etc).
  
  
• Maintain required standard of honesty and integrity.
  
  
• Maintain required punctuality, rostering, standard of commitment and sense of responsibility.
  
  
• Able to perform sales via POS modes.
  
  
• Able to perform various sales categories and various modes of payments.
  
  
• Comply with legal requirements, such as Expiry, Legal Age, Food safety, Sales time-limit requirements, etc.
  
  
• Able to do promotion, up-sell, price checks and labelling.
  
  
• Able to do housekeeping and ensure high standards of store upkeep.
  
  

Logs Operations, Inventory Management and Storage

• Technology relating to Logs Operations, eg.
  
  PDA, PC, Logistics tracking system, Electronic Delivery Notes, LITE POS operation, SAP Enterprise System knowledge and usage.
  
  
• Whole range of logs operations and supply chain related to retail business.
  
  
• Liaison with warehouse and suppliers.
  
  Online business and logs operations.
  
  
• Able to perform various forms of analysis – sales, inventory, ordering patterns, damage, wastage, losses, turn-over, etc.
  
  
• Able to perform physical receiving functions including storage, re-stacking, proper physical inspection against documentation/ correct quantity, expiry checks.
  
  
• Able to perform system receiving functions from various suppliers using diff modes.
  
  
• Able to perform packing functions including completion and/or updating of necessary paperwork and system requirements.
  
  
• Able to perform spot checks and to support stock-takes and to ensure inventory accuracy.
  
  
• Comply with all relevant health, safety and company regulatory rules and standards.
  
  
• Correct and appropriate use of Material Handling Equipment (MHE) and tools.
  
  
• Adequately apply store FIFO and other principles.
  
  

Ordering, Expiry & Inventory Management

• Able to analysis stock requirements and holding.
  
  
• Able to adequately support / perform various modes of ordering.
  
  
• Obtain information about products/materials to be procured by speaking with suppliers, making phone calls and reading brochures and trade publications.
  
  
• Obtain relevant information on regulations and standards and comply with all aspects relating to goods receipt, checking process of the Company.
  
  
• Search system and ordering databases to find quantities in stock, SKUs /parts numbers.
  
  
• Ability to communicate inventory management policies and procedures.
  
  
• Monitor inventory levels and inventory movement using manual or computerised inventory systems (SAP ERP, PDA and computer).
  
  
• Able to review inventory reports (quantity, type and pricing and stock on hand).
  
  
• Able to understand and process ordering.
  
  
• Comply with all relevant SOPS, health and safety standards.
  
  
• Strong understanding of company procedures.
  
  

Pay

Range from 3000 to 3200 per month.

Required Skill Profession

Trade, Import & Export