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Urgent! Customer Experience Consultant Job Opening In Singapore, Singapore – Now Hiring Lumens Pte Ltd

Customer Experience Consultant



Job description

Overview
Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore.

We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing.

As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.


Your Role
We are looking for a friendly and professional
Customer Experience Consultant
to join us in
Singapore , steering our customer service to new heights.


Responsibilities
Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.


Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.


Regularly follow up with drivers to gather feedback and check on their experience.


Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.


Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.


Keep customers updated on the latest promotions and product offerings.


Qualifications
At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service.


A passion for helping and interacting with people.


Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.


Excellent communication skills and a proactive, empathetic approach to customer service.


The ability to identify sales opportunities without ever losing that personal, caring touch.


Able to work 5.5 days.


Ready to Drive the Extra Mile?
Send your resume that showcases your unique spark to us today.

If your journey aligns with ours, we'll get in touch soon!
Be part of a journey that matters and help us turn every drive into a delightful experience!
#J-18808-Ljbffr


Required Skill Profession

Other General



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    Unlock Your Customer Experience Potential: Insight & Career Growth Guide


  • Real-time Customer Experience Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Customer Experience Consultant Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lumens Pte Ltd adheres to the cultural norms as outlined by Expertini.

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    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Customer Experience Consultant Job Success
    Lumens Pte Ltd interview tips for Customer Experience Consultant

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Lumens Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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